Difficult Conversations: How to Discuss what Matters Most - Softcover

Pattern, Bruce; Stone, Douglas; Heen, Sheila

Softcover

ISBN 10: 014028852X ISBN 13: 9780140288520

Publisher: Penguin, 2000

Synopsis

Whether you're dealing with an under performing employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no, " or "I'm sorry, " or "I love you, " we attempt or avoid difficult conversation every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: -- how t start the conversation without defensiveness-- why what is not said is as important as what is-- ways of keeping and regaining your balance in the face of attacks and accusations-- how to decipher the underlying structure of every difficult conversationFilled with examples from everyday life, Difficult Conversations will help you on your job, at home, or out of the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.

About this title

Review:

"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist

About the Author:

Douglas Stone, Bruce Patton, and Sheila Heen teach at the Harvard Law School and the Harvard Negotiation Project, the group that produced the international bestsellerGetting to YES! They have consulted to businesspeople, governments, organizations, communities, and individuals around the world, from the various parties to the negotiations on constitutional transition in South Africa to schoolteachers in Medellin, Colombia, to community leaders and the police department in Springfield, Massachusetts. They have written on negotiation and communications in publications ranging fromThe New York Times to Parents magazine. Bruce Patton is also coauthor ofGetting to YES!

About this edition

• Publisher: Penguin
• Publication date: 2000
• ISBN 10: 014028852X
• ISBN 13: 9780140288520
• Binding: Paperback
• Number of pages: 272