Synopsis
Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adjustments necessary to the dialogue process.
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Review
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice". -- Booklist
About the Author
Douglas Stone, Bruce Patton, and Sheila Heen teach at the Harvard Law School and the Harvard Negotiation Project, the group that produced the international bestsellerGetting to YES! They have consulted to businesspeople, governments, organizations, communities, and individuals around the world, from the various parties to the negotiations on constitutional transition in South Africa to schoolteachers in Medellin, Colombia, to community leaders and the police department in Springfield, Massachusetts. They have written on negotiation and communications in publications ranging fromThe New York Times to Parents magazine. Bruce Patton is also coauthor ofGetting to YES!
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Difficult Conversations How to
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Difficult Conversations: How to Discuss What Matters Most
Seller: World of Books (was SecondSale), Montgomery, IL, U.S.A.
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