Difficult Conversations: How to Discuss What Matters Most

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9780140288520: Difficult Conversations: How to Discuss What Matters Most

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.

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About the Author:

Douglas Stone, Bruce Patton and Sheila Heen work for the Harvard Negotiation Project.

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Stone, Douglas; Patton, Bruce; Heen, Sheila
ISBN 10: 014028852X ISBN 13: 9780140288520
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Stone, Douglas; Patton, Bruce; Heen, Sheila
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Stone, Douglas; Patton, Bruce; Heen, Sheila
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Stone, Douglas; Patton, Bruce; Heen, Sheila
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Book Description Penguin Books, 2000. Book Condition: New. Brand New, Unread Copy in Perfect Condition. A+ Customer Service! Summary: Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn: how to start the conversation without defensiveness why what is not said is as important as what is ways of keeping and regaining your balance in the face of attacks and accusations how to decipher the underlying structure of every difficult conversation Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance. Bookseller Inventory # ABE_book_new_014028852X

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Book Description Penguin Books. PAPERBACK. Book Condition: New. 014028852X We guarantee all of our items - customer service and satisfaction are our top priorities. Please allow 4 - 14 business days for Standard shipping, within the US. Bookseller Inventory # TM-014028852X

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Stone, Douglas; Patton, Bruce; Heen, Sheila
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