User Experience Management: Essential Skills for Leading Effective UX Teams - Softcover

Lund, Arnie

Softcover

ISBN 10: 0123854962 ISBN 13: 9780123854964

Publisher: Morgan Kaufmann, 2011

Synopsis

User Experience Management: Essential Skills for Leading Effective UX Teams deals with specific issues associated with managing diverse user experience (UX) skills, often in corporations with a largely engineering culture. Part memoir and part handbook, it explains what it means to lead a UX team and examines the management issues of hiring, inheriting, terminating, layoffs, interviewing and candidacy, and downsizing. The book offers guidance on building and creating a UX team, as well as equipping and focusing the team. It also considers ways of nurturing the team, from coaching and performance reviews to conflict management and creating work-life balance. Furthermore, it discusses the essential skills needed in leading an effective team and developing a communication plan. This book will be valuable to new managers and leaders, more experienced managers, and anyone who is leading or managing UX groups or who is interested in assuming a leadership role in the future.

About this title

About the Author

Arnold (Arnie) Lund, PhD, CUXP is a Principal Director of User Experience at Microsoft. He began his career at AT&T Bell Laboratories in applied research, and helped build the science and technology organization at Ameritech. He managed design and exploratory development teams at US West Advanced Technologies, and served as a director at Sapient (where his focus areas ranged from information architecture to leading a global program in emerging technologies). Arnie has been elected to the ACM SIGCHI Academy; and co-chaired the CHI conferences in 1998 (Los Angeles) and 2008 (Florence, Italy). He is a Fellow of the Human Factors and Ergonomics Society (HFES), and served on the HFES Executive Council. He has long been engaged in human computer interaction (HCI) standards and in the area of accessibility and emerging technology, including chairing the HFES Institute and overseeing the HFES-200 standard and its approval as an ANSI standard. He is a certified user experience professional and served as president of the board of directors for the Board of Certification in Professional Ergonomics (BCPE).

Arnie received his BA in chemistry from the University of Chicago, and his PhD in experimental psychology: human learning and memory from Northwestern University. He has published widely in R&D management and on research in natural user interfaces, and has a variety of patents. He has been on the advisory and editorial boards of various journals (e.g., Journal of Usability Studies and the International Journal of Speech Technology), and served on the board of directors for INFINITEC (focusing on infinite potential through assistive technologies). Arnie has taught user centered design at Northwestern University and elsewhere, and can be heard periodically teaching at the University of Washington.

You can reach out to Arnie over LinkedIn, and follow his experiences as a UX manager on Twitter @ArnieLund.

From the Back Cover

UX managers lead productive teams, influence businesses to adopt user-centered design, and deliver valuable products to customers. Well, that’s what you’re supposed to do. More often than not, UX practitioners, after having proven themselves effective and successful, are promoted to management positions. Yet, as important as the position of manager is to the advancement of the field, there are no books that specifically address your needs as a user experience manager.

Until now, there has been little in the way of formal training for current and future UX managers and team leaders. User Experience Management speaks directly to the current or aspiring UX manager and to the unique challenges you may face. It outlines a robust framework for how to be an effective UX manager: from creating and motivating a team, to orchestrating product development, to ensuring UX is not compromised, to achieving company buy-in on results―all so you can build your own successful user experience program. Written by Arnie Lund, an experienced UX manager, and containing insights from many leading managers, this provides for current and future managers an invaluable reference loaded with ideas and techniques for managing user experience.

Edition details

• Publisher: Morgan Kaufmann
• Publication date: 2011
• Language: English
• ISBN 10: 0123854962
• ISBN 13: 9780123854964
• Binding: Paperback
• Number of pages: 308