Understanding the Communication Process in the Workplace (Institute of Learning & Management Super Series) - Softcover

Institute Of Leadership & Mana

Softcover

ISBN 10: 0080464335 ISBN 13: 9780080464336

Publisher: Routledge, 2007

Synopsis

Communication is used by everyone in the work place at all times. It is the key to a satisfactory work environment. Communication problems can make the work environment uncomfortable and unproductive for everyone.

This textbook outlines the nature and importance of communication and process of communication in the workplace. Covering the advantages and disadvantages of the basic communication methods, the book goes on to highlight the value of getting feedback from others to ensure communication is effective. The authors provide tools to assess your own effectiveness as well as suggestions to improve own performance in communicating within the workplace.

An essential reference for practicing or potential first line managers, this textbook will also be a useful resource for students of business communication at various levels.

About this title

Review:

"The clear layout and flexibility of the workbooks makes this a useful addition to any management training programme. The mixture of checks and exercises ensures learning is confirmed and immediate feedback is available as delegates progress through the book.” Bob Mackay, Group Training Consultant, Christian Salvesen

Synopsis:

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units). Content is well regarded. It is popular with those training with the ILM but can also be used for independent study. Content of each workbook now maps to single course unit, resulting in a more user-friendly format.

About this edition

• Publisher: Routledge
• Publication date: 2007
• ISBN 10: 0080464335
• ISBN 13: 9780080464336
• Binding: Paperback
• Edition number: 5
• Number of pages: 70