My Secret Life on the McJob: Management Lessons from Behind the Counter (UK Edition)

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9780077116729: My Secret Life on the McJob: Management Lessons from Behind the Counter (UK Edition)

Q: What happens when a distinguished management professor works undercover at fast food restaurants? A: He learns more than ever about the secrets of great management and leadership. "My Secret Life on the McJob", a groundbreaking new management tell-all, is at once a humorous take on the world of the rank-and-file as well as a practical guide on management that you can use in your business, no matter what kind of business it is. Jerry Newman shares the approaches that worked ...and the ones that were a serious miss. His experience behind the counter at McDonalds, Arby's, and Burger King, among others, delivers the answers to potent management questions such as: How can a manager succeed when resources are scarce? When he's too bombarded with details to think? When employee turnover is 200 percent? Newman learned everything the hard way.Each chapter includes "Supersized Management Principles" - behaviors and values that identify effective management behavior. It features first-hand accounts of good and bad leadership in adverse conditions, as well as battle-tested motivational, training, and team-building techniques. It delivers solutions for today's most pressing management issues.

"synopsis" may belong to another edition of this title.

Review:

Good stuff... the author found wide variations in hiring, working culture
and the training he received
-- People Management, March 2007

If you wonder what your staff think about you, it's a must-read... if you
can stomach good and bad
-- Businessweek.com, March 22, 2007

many lessons that would be helpful to managers in almost every segment of
business -- or even government
-- The Wall Street Journal, January 17, 2007

Franchisees need to read this book now. Wholeheartedly recommended if you're simply wondering what happens after ordering your burger!'
-- Edge Magazine, September 2007

Put a supersized academic to work in McDonald's and what do you
get? Juicy insights served with relish!
-- Management Today, April 2007

From the Publisher:

New glossy UK paperback edition available now!
After an unfortunate encounter with an unmentionable object in his
breakfast bun, Jerry Newman, a management professor, decided to find out
exactly how the big burger companies functioned from the inside. Anyone who
must lead a team to deliver immediate results can learn from Jerry's
experience.

"About this title" may belong to another edition of this title.

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