Synopsis
The text provides students a study of the processes involved in managing and controlling a variety of business operations from high-tech manufacturing to high touch services with a balanced treatment of the manufacturing and service aspects. Chase/Aquillano and Jacobs, 9/e (CAJ9) covers the latest and most important issues facing OM managers such as ERP, Supply Chain Management, E-Commerce and Process Analysis and provides tools and techniques to effectively manage operations.
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