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Synopsis
The text provides students a study of the processes involved in managing and controlling a variety of business operations from high-tech manufacturing to high touch services with a balanced treatment of the manufacturing and service aspects. Chase/Aquilano and Jacobs, 9/e (CAJ9) covers the latest and most important issues facing OM managers such as ERP, Supply Chain Management, E-Commerce, Process Analysis, and provides tools and techniques to effectively manage operations.
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- PublisherIrwin Professional Publishing
- Publication date2001
- ISBN 10 0072509619
- ISBN 13 9780072509618
- BindingHardcover
- LanguageEnglish
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Operations Management for Competitive Advanage with CD-ROM and PowerWeb
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