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Crucial Conversations: Tools for Talking When Stakes are High - Softcover

 
9780071401944: Crucial Conversations: Tools for Talking When Stakes are High

Synopsis

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

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About the Author

Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies.

From the Back Cover

"Most books make promises. This one delivers. These skills have . . . generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."
--Dain M. Hancock, President, Lockheed Martin Aeronautics

Learn how to keep your cool and get what you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you. You'll learn how to:

  • Prepare for high-impact situations with a six-minute mastery technique
  • Make it safe to talk about almost anything
  • Be persuasive, not abrasive
  • Keep listening when others blow up or clam up
  • Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

"About this title" may belong to another edition of this title.

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Kerry Patterson
Published by McGraw-Hill, 2002
ISBN 10: 0071401946 ISBN 13: 9780071401944
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Published by McGraw-Hill, 2002
ISBN 10: 0071401946 ISBN 13: 9780071401944
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Published by McGraw-Hill, 2002
ISBN 10: 0071401946 ISBN 13: 9780071401944
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Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
Published by McGraw-Hill, 2002
ISBN 10: 0071401946 ISBN 13: 9780071401944
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paperback. Condition: Very Good. A clean, cared for item that is unmarked and shows limited shelf wear. Seller Inventory # 4BQGBJ012H80

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Kerry Patterson,Joseph Grenny,Ron McMillan,Al Switzler
Published by McGraw-Hill, 2002
ISBN 10: 0071401946 ISBN 13: 9780071401944
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paperback. Condition: Good. The item is in good condition and works perfectly, however it is showing some signs of previous ownership which could include: small tears, scuffing, notes, highlighting, gift inscriptions, and library markings. Seller Inventory # 4BQGBJ012SUA

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Patterson, Kerry; Grenny, Joseph; Mcmillan, Ron; Switzler, Al
Published by McGraw-Hill Contemporary, 2002
ISBN 10: 0071401946 ISBN 13: 9780071401944
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Condition: acceptable. Itās been through some chapters of life! Expect visible wearā"creases, notes, highlights, maybe even a splash of water here and there. Perfect for readers who love a book with history. Seller Inventory # PKV.0071401946.A

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Published by McGraw-Hill Contemporary, 2002
ISBN 10: 0071401946 ISBN 13: 9780071401944
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Condition: acceptable. This book is a well used but readable copy. Integrity of the book is still intact with no missing pages. May have notes or highlighting. Cover image on the book may vary from photo. Ships out quickly in a secure plastic mailer. Seller Inventory # 56JPTK000K4H_ns

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Patterson, Kerry; Grenny, Joseph; Mcmillan, Ron; Switzler, Al
Published by McGraw-Hill Contemporary, 2002
ISBN 10: 0071401946 ISBN 13: 9780071401944
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paperback. Condition: Acceptable. The item is fairly worn but still readable. The book may have some cosmetic wear (i.e. creased spine/cover, scratches, curled corners, folded pages, sunburn, stains, water damage, bent, torn, damaged binding, dent). - The dust jacket if present, may be marked, and have considerable heavy wear. - The book might be ex-library copy, and may have the markings and stickers associated from the library - The book may have considerable highlights/notes/underlined pages but the text is legible - Accessories such as CD, codes, toys, may not be included - Safe and Secure Mailer - No Hassle Return. Seller Inventory # 521YH0000PTP

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