Items related to Managing Customer Value: Creating Quality and Service...
Synopsis
Argues that companies that offer what their customers consider superior quality products and services will be most successful, and provides advice on reaching that end
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About the Author
Bradley T. Gale is president of Market Driven Quality Inc. He served as Overseer for the Malcolm Baldrige National Quality Award during its first three years of existence, and currently is on the Steering Committee for the Conference Board's Total Quality Management Center. Gale is coauthor with Robert D. Buzzell of The PIMS Principles (Free Press, 1987), which has been translated into four languages.
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Managing Customer Value: Creating Quality and Service That Customers Can See
Published by
Macmillan Publishers New Zealand Ltd, 1994
ISBN 10: 0029110459
ISBN 13: 9780029110454
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Managing Customer Value: Creating Quality and Service That Customers Can See
Published by
Free Press (edition First Edition), 1994
ISBN 10: 0029110459
ISBN 13: 9780029110454
Used
Hardcover
First Edition
Seller: BooksRun, Philadelphia, PA, U.S.A.
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Hardcover. Condition: Very Good. First Edition. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0029110459-11-1
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Managing Customer Value: Creating Quality and Service That Customers Can See
Published by
Free Press (edition First Edition), 1994
ISBN 10: 0029110459
ISBN 13: 9780029110454
Used
Hardcover
First Edition
Seller: BooksRun, Philadelphia, PA, U.S.A.
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. First Edition. With dust jacket. It's a well-cared-for item that has seen limited use. The item may show minor signs of wear. All the text is legible, with all pages included. It may have slight markings and/or highlighting. Seller Inventory # 0029110459-11-18-29
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Managing Customer Value: Creating Quality and Service That Customers Can See
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Hardcover. Condition: Good. This is a used book in good condition and may show some signs of use or wear . This is a used book in good condition and may show some signs of use or wear . Seller Inventory # mon0001084933
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Managing Customer Value: Creating Quality and Service That Customers Can See
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Condition: Good. Good condition. Like New dust jacket. A copy that has been read but remains intact. May contain markings such as bookplates, stamps, limited notes and highlighting, or a few light stains. Seller Inventory # H16A-03453
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Managing Customer Value: Creating Quality and Service That Customers Can See
Published by
Macmillan Publishers New Zealand Ltd, 1994
ISBN 10: 0029110459
ISBN 13: 9780029110454
Used
Hardcover
Seller: World of Books Inc, Montgomery, IL, U.S.A.
Seller rating 4 out of 5 stars
Condition: Very Good. Seller Inventory # CIN0029110459VG
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Managing Customer Value: Creating Quality and Service That Customers Can See
Published by
Macmillan Publishers New Zealand 01/10/1994, 1994
ISBN 10: 0029110459
ISBN 13: 9780029110454
Used
Hardcover
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Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. . Seller Inventory # 7719-9780029110454
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Managing Customer Value: Creating Quality and Service That Customers Can See
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Managing Customer Value: Creating Quality and Service That Customers Can See
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Managing Customer Value: Creating Quality and Service That Customers Can See
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