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Synopsis
Argues that companies that offer what their customers consider superior quality products and services will be most successful, and provides advice on reaching that end
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About the Author
Bradley T. Gale is president of Market Driven Quality Inc. He served as Overseer for the Malcolm Baldrige National Quality Award during its first three years of existence, and currently is on the Steering Committee for the Conference Board's Total Quality Management Center. Gale is coauthor with Robert D. Buzzell of The PIMS Principles (Free Press, 1987), which has been translated into four languages.
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Managing Customer Value: Creating Quality and Service That Customers Can See
Seller: AwesomeBooks, Wallingford, United Kingdom
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Hardcover. Condition: Very Good. Managing Customer Value: Creating Quality and Service That Customers Can See This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 7719-9780029110454
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Managing Customer Value: Creating Quality and Service That Customers Can See
Seller: Bahamut Media, Reading, United Kingdom
Seller rating 5 out of 5 stars
Hardcover. Condition: Very Good. This book is in very good condition and will be shipped within 24 hours of ordering. The cover may have some limited signs of wear but the pages are clean, intact and the spine remains undamaged. This book has clearly been well maintained and looked after thus far. Money back guarantee if you are not satisfied. See all our books here, order more than 1 book and get discounted shipping. Seller Inventory # 6545-9780029110454
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Managing Customer Value: Creating Quality and Service That Customers Can See
Published by
Macmillan Publishers New Zealand, 1994
ISBN 10: 0029110459
ISBN 13: 9780029110454
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Seller: Goldstone Books, Llandybie, United Kingdom
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Hardcover. Condition: Very Good. All orders are dispatched within one working day from our UK warehouse. We've been selling books online since 2004! We have over 750,000 books in stock. No quibble refund if not completely satisfied. Seller Inventory # mon0003997181
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Managing Customer Value: Creating Quality and Service That Customers Can See
Seller: WorldofBooks, Goring-By-Sea, WS, United Kingdom
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Paperback. Condition: Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Seller Inventory # GOR001560860
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Managing Customer Value : Creating Quality and Service That Customers Can See
Seller: Better World Books Ltd, Dunfermline, United Kingdom
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Condition: Good. Ships from the UK. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 45931614-6
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Managing Customer Value: Creating Quality and Service That Customers Can See
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Condition: good. Befriedigend/Good: Durchschnittlich erhaltenes Buch bzw. Schutzumschlag mit Gebrauchsspuren, aber vollständigen Seiten. / Describes the average WORN book or dust jacket that has all the pages present. Seller Inventory # M00029110459-G
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Managing Customer Value: Creating Quality and Service That Customers Can See
Seller: Anybook.com, Lincoln, United Kingdom
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Condition: Good. This is an ex-library book and may have the usual library/used-book markings inside.This book has hardback covers. Clean from markings. In good all round condition. Dust jacket in good condition. Please note the Image in this listing is a stock photo and may not match the covers of the actual item,850grams, ISBN:9780029110454. Seller Inventory # 9807652
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Managing Customer Value : Creating Quality and Service That Customers Can See
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Very Good. Used book that is in excellent condition. May show signs of wear or have minor defects. Seller Inventory # 39603716-75
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Managing Customer Value : Creating Quality and Service That Customers Can See
Seller: Better World Books, Mishawaka, IN, U.S.A.
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Condition: Good. Former library book; may include library markings. Used book that is in clean, average condition without any missing pages. Seller Inventory # 45931614-6
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Managing Customer Value: Creating Quality and Service That Customers Can See
Seller: NEPO UG, Rüsselsheim am Main, Germany
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Gebundene Ausgabe. Condition: Gut. 424 Seiten ex Library Book / aus einer wissenschafltichen Bibliothek / Sprache: Englisch Gewicht in Gramm: 969. Seller Inventory # 225509
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