Designed for MBA and undergraduate students, this text provides a comprehensive treatment of manufacturing and service processes, considering their characteristics, advantages and disadvantages, implications for management and dynamics. Topics covered include production planning, scheduling, inventory management, production control, queuing, forecasting, project management, quality control, JIT and strategic issues such as capacity, vertical integration, manufacturing strategy and services. The text considers both the applications of techniques and the dilemmas and decisions faced by operations managers.
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