For undergraduate- and graduate-level courses in Consumer Behavior and Consumer Psychology, offered in departments of Marketing, Psychology, Consumer Studies, and MBA programs. The authors' goal in Consumer Behavior, Fifth Edition is three-fold―(1) to provide a current, balanced, and interesting treatment of the field; (2) to fully integrate modern electronic technology into the learning and instruction processes; and (3) to provide students with a means of identifying the managerial relevance of the consumer behavior concepts.
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This edition reflects not only the latest findings in consumer behaviour but also the new directions in research and the emerging trends in the field. The text integrates humanistic/naturalistic and traditional research approaches; addresses cross-cultural processes throughout and in a chapter devoted to the topic; and covers, in-depth, relationship marketing, perceived satisfaction/quality, business-to-business issues, and social, public policy, and ethical issues. This work is intended for use on undergraduate, graduate and MBA courses in Consumer Behaviour and Consumer Psychology.
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