Zingerman's Guide to Giving Great Service
Language: English
Published by Zingerman's Press
- Signed
- Hardcover
- Used
Seller: Arbor Scout, Ann Arbor, MI, U.S.A.Arbor Scout
AbeBooks seller since October 16, 2024
Condition: Used - As new
£ 18.66
Quantity: 1 available
Add to basketItem description from seller
SIGNED by author. As new.
Seller Inventory # 9T-YOC2-END2
- Title
- Zingerman's Guide to Giving Great Service
- Author
- Ari Weinzweig
- Publisher
- Zingerman's Press
- Condition
- Used: Like New
- Signed
- Signed by Author(s)
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0989349446
- ISBN 13
- 9780989349444
Booming business and loyal customers are proof enough that the Zingerman's team knows a thing or two about customer service. Now in Zingerman's Guide to Giving Great Service , co-founder Ari Weinzweig shares the unique Zingerman method of treating customers, giving the reader step-by-step instructions on what to teach staff, how to train them, how to implement the training, how to measure their success, and finally, how to reward performance.
Some of Zingerman's time-tested principles:
--Customers who get a great product but poor service won't be as loyal as those who are disappointed with a product but get great service. --You'll get more complaints if people believe you care enough to listen to them. And that's a good thing. --Employees who are rewarded, respected, and well cared for treat customers the same way.
"Synopsis" may belong to another edition of this title.
Arbor Scout
Ann Arbor, MI, U.S.A.
AbeBooks seller since October 16, 2024
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Arbor Scout
MI, U.S.A.
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