Results: Keep What's Good, Fix What's Wrong, and Unlock Great Performance
Neilson, Gary L., Pasternack, Bruce A.
Language: English
Published by Crown Business, 2005
- Signed
- Hardcover
- Used

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- Title
- Results: Keep What's Good, Fix What's Wrong, and Unlock Great Performance
- Author
- Neilson, Gary L., Pasternack, Bruce A.
- Publisher
- Crown Business
- Publication year
- 2005
- Condition
- As New
- Dust jacket
- Dust Jacket Included
- Signed
- Signed by Author(s)
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1400098394
- ISBN 13
- 9781400098392
Just as you can understand an individual’s personality, so too can you understand a company’s type―what makes it tick, what’s good and bad about it. Results explains why some organizations bob and weave and roll with the punches to consistently deliver on commitments and produce great results, while others can’t leave their corner of the ring without tripping on their own shoelaces. Gary Neilson and Bruce Pasternack help you identify which of the seven company types you work for―and how to keep what’s good and fix what’s wrong. You’ll feel the shock of recognition (“That’s me, that’s my company”) as you find out whether your organization is:
• Passive-Aggressive (“everyone agrees, smiles, and nods, but nothing changes”): entrenched underground resistance makes getting anything done like trying to nail Jell-O to the wall
• Fits-and-Starts (“let 1,000 flowers bloom”): filled with smart people pulling in different directions
• Outgrown (“the good old days meet a brave new world”): reacts slowly to market developments, since it’s too hard to run new ideas up the flagpole
• Overmanaged (“we’re from corporate and we’re here to help”): more reporting than working, as managers check on their subordinates’ work so they can in turn report to their bosses
• Just-in-Time (“succeeding, but by the skin of our teeth”): can turn on a dime and create real breakthroughs but also tends to burn out its best and brightest
• Military Precision (“flying in formation”): executes brilliant strategies but usually does not deal well with events not in the playbook
• Resilient (“as good as it gets”): flexible, forward-looking, and fun; bounces back when it hits a bump in the road and never, ever rests on its laurels
For anyone who’s ever said, “Wow, that’s a great idea, but it’ll never happen here” or “Whew, we pulled it off again, but I’m tired of all this sprinting,” Results provides robust, practical ideas for becoming and remaining a resilient business.
Also available as an eBook
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About the Author
Gary L. Neilson is a senior vice president at Booz Allen Hamilton and has been with the firm since 1980. Located in Chicago, he is a member of the firm’s board of directors and leads the global team that developed the OrgDNA ideas and the related Organizing for Results service offering.
Bruce A. Pasternack is president and CEO of the Washington, D.C.–based Special Olympics. He was a senior vice president for almost thirty years at Booz Allen Hamilton, served on its board of directors, and was a founding partner of its organization and strategic leadership practice.
"About the title" may belong to another edition of this title.
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