The Red Queen

Cheques and International money orders/bank transfers in UK sterling. All major credit/debit cards accepted(except AMEX).

OUR RETURNS POLICY
We comply with the EU's Consumer Rights Directive (CRD) effective from June 13, 2014 regarding the return of goods.

If you are not completely satisfied with your purchase, please notify us within 14 days. We ask that you return the item to us in its original condition, in its original packaging within 14 days of receipt.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Tombland Bookshop, Norwich, United Kingdom, +44 01603 490000, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Orders ship within 3 business days. Stated shipping costs are based on books weighing 1 kg./2.2lbs. so we regret that we cannot ship at the rates quoted by ABE if a book weighs more than this. Please contact us first to obtain an accurate price before completing a purchase. If your ordered book is heavy or oversized, we will let you know the extra cost of shipping.

A short note about surface/standard/economy mail. This is a SLOW method of shipping, less reliable (and not always the cheapest!). Your book may take between 6 - 12 weeks to arrive (depending on the destination) and we have experienced a disproportionate number of books lost in transit.

ECONOMY/SURFACE/STANDARD MAIL
¿Western Europe in up to 2 weeks
¿Eastern Europe in up to 5 weeks
¿North America in up to 6 weeks
¿South America, Africa and Asia in up to 8 weeks
¿Australia in up to 12 weeks.

AIR MAIL (Priority) is as follows;
¿Delivery to Europe in 3 to 5 working days
¿Delivery to the rest of the world in 5 to 7 working days