Raving Fans: A Revolutionary Approach To Customer Service

Blanchard, Ken; Bowles, Sheldon

ISBN 10: 0688123163 / ISBN 13: 9780688123161

Published by William Morrow, New York, 1993

About this Item

Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans! SIGNED by the author, Ken Blanchard with brief inscription dated 1993 on the front free endpaper. 6th printing. Hardcover, xii, 137 pp., unclipped jacket. Excellent condition.

Seller Inventory # 021591

Bibliographic Details

• Title: Raving Fans: A Revolutionary Approach To Customer Service
• Publisher: William Morrow, New York
• Publication Date: 1993
• Language: English
• ISBN 10: 0688123163
• ISBN 13: 9780688123161
• Binding: Hardcover
• Edition: Later Printing
• Condition: Fine
• Dust Jacket Condition: Fine
• Signed: Signed by Author(s)

About this title

Synopsis

Read this book and turn your customers into raving, spAnding fans!

The startling new tips and innovative techniques presented in Raving Fans can help anyone create a revolution in any work–place. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. This brilliantly simple and charming story teaches you how to define a vision and learn what a customer really wants in order to achieve miraculous bottom–line results.

About the Authors

Ken Blanchard, PhD, is one of the most influential leadership experts in the world. He has co-authored 60 books, including Raving Fans and Gung Ho! (with Sheldon Bowles). His groundbreaking works have been translated into over 40 languages and their combined sales total more than 21 million copies. In 2005 he was inducted into Amazon's Hall of Fame as one of the top 25 bestselling authors of all time. The recipient of numerous leadership awards and honors, he is cofounder with his wife, Margie, of The Ken Blanchard Companies(R), a leading international training and consulting firm.

Sheldon Bowles lives in Winnipeg, Canada, and is president of Ode to Joy Limited, chairman of Precision Metalcraft Inc., and an associate of the Exchange Group. A noted speaker, author, and businessperson, he serves on several boards and is currently busy with new projects: a chain of full-service car washes and three forthcoming books, High Five!, Kingdomality, and Road to Riches, all coauthored with Ken Blanchard.