The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
Spector, Robert; McCarthy, Patrick D.
Language: English
Published by New York, NY, U.S.A.: John Wiley & Sons, Incorporated, 1995, 1995
- Signed
- Hardcover
- Used
Seller: Collectorsemall, Rialto, CA, U.S.A.Collectorsemall
AbeBooks seller since May 19, 2020
Condition: Used
£ 6.62
Quantity: 1 available
Add to basketItem description from seller
Hard Cover. As New/As New. 3rd Printing. Signed by Author Robert Spector. 8vo - over 7¾" - 9¾" tall.
Seller Inventory # 003818
- Title
- The Nordstrom Way : The Inside Story of America's #1 Customer Service Company
- Author
- Spector, Robert; McCarthy, Patrick D.
- Publisher
- New York, NY, U.S.A.: John Wiley & Sons, Incorporated, 1995
- Publication year
- 1995
- Signed
- Signed by Author
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0471584967
- ISBN 13
- 9780471584964
"Outstanding customer service and Nordstrom′s are synonymous. The innovative approach has allowed them to find out what the customers want and then do it. Their standards of service are what we all shoot for." – David D. Glass President and Chief Executive Officer Wal–Mart Stores, Inc.
"Nordstrom is a national model for outstanding customer service. American business should use this book as a primer to learn how to make and keep happy, satisfied customers." – J. Willard Marriott, Jr. Chairman and President Marriott International, Inc.
"When you run a family business that includes your customers as extended family, you′re unbeatable. This book outlines an American family saga that has become the admiration of the world." – Leonard A. Lauder President and Chief Executive Officer Estée Lauder Companies
"Nordstrom′s business is built on one–to–one communication with the customer. Their professional salespeople bridge the gap between the designer and the consumer. The Nordstrom Way is what the ′90s are all about!" – Donna Karan Designer and Chief Executive Officer Donna Karan Company
"Synopsis" may belong to another edition of this title.
About the Author
PATRICK D. McCARTHY, of Seattle, has been Nordstrom′s top salesperson over the past 20 years.
"About the title" may belong to another edition of this title.
Collectorsemall
Rialto, CA, U.S.A.
AbeBooks seller since May 19, 2020
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1st edition books, Autograghed booksSeller's business information
Collectorsemall
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