Insights Into Excellence : Winning Game Plans from 22 Masters of Business Success

Books are shipped promptly on receipt of payment.
Books shipped to California addresses may be subject to Sales Tax. ********
Books may be returned within 10 (ten) days of receipt if not as described,
and must be returned in the same condition as originally shipped. Prior
notice, by email, is requested before returning a book. ********
All photographs shown with our book listings are supplied by the
publisher and posted by AbeBooks.com. They may not always show the actual cover
illustration of the book(s) that we have described and that are in our inventory.
Herbert N. Schott
P.O. Box 995
Fremont, CA 94537-0995
U.S.A.
wsbco@earthlink.net
510-683-9038

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to The Warm Springs Book Company, Fremont, California, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

DOMESTIC SHIPMENTS:
Individual items are shipped by media mail for $3.95. Additional items are $2.00 each.
Priority Mail (if requested) is $6.00 for a Flat Rate Envelope or $14.95 for a medium
flat rate box. Heavier books, sets, or items too large for priority flat rate
shipping are sent at cost. Please contact us regarding costs. All domestic orders over $20.00 are sent with delivery confirmation. Insurance is recommended on collectible or rare items.

INTERNATIONAL SHIPMENTS:
We ship by Priority Mail Flat Rate Envelope whenever possible (if the books fit in the envelope without incurring damage during transit) at $24.95 for most countries except for Canada and Mexico which ship at $21.95 for a flat rate envelope.
Oversized books, book sets, and heavier books that do not fit into a flat rate envelope will require additional postage. Costs for shipping by regular (non flat rate envelope) priority mail or express mail are determined on a order-by-order basis depending on the weight of the book(s) and the destination country.