Difficult Conversations: How to Discuss What Matters Most
Patton, Bruce; Stone, Douglas; Heen, Sheila
Language: English
Published by Viking Adult, New York, NY, 1999
- Signed
- Hardcover
- Used
Seller: The Selected Shelf, Pikesville, MD, U.S.A.The Selected Shelf
AbeBooks seller since February 28, 2026
Condition: Used - Good
£ 9.34
Quantity: 1 available
Add to basketItem description from seller
Condition: Good. Hardcover with dust jacket in condition. Signed by Douglas Stone and Sheila Heen. Book shows light shelf wear, mild edge wear, and light handling wear. Binding is intact. Pages contain frequent pencil underlining, brackets, and marginal notes throughout. Dust jacket shows shelf wear, rubbing, edge wear, creasing, and small chips or short tears along the edges and spine ends. Jacket is not price clipped, with original U.S. price of $24.95 visible on the front flap. Signed by Douglas Stone and Sheila Heen on the title page. Listing photos show the exact copy included in this sale. A practical guide describing how people can prepare for tense discussions, reduce defensiveness, and stay constructive when emotions are high. Drawing on work from the Harvard Negotiation Project, it addresses disagreements involving family, work, clients, children, aging parents, apologies, office politics, and other situations where communication can easily break down.
Seller Inventory # W_198
- Title
- Difficult Conversations: How to Discuss What Matters Most
- Author
- Patton, Bruce; Stone, Douglas; Heen, Sheila
- Publisher
- Viking Adult, New York, NY
- Publication year
- 1999
- Condition
- Good
- Signed
- Signed by Author(s)
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0670883395
- ISBN 13
- 9780670883394
- Illustrator
- William Nicholson
- Printing
- 4th Printing
- Item weight
- 1.1 pounds
- Dimensions
- 6.28 inches width by 9.3 inches height by 0.98 inches depth
- Seller catalogs
- Business & Economics, Management, Relationships, Self Help Books, Signed Books, Signed Non-Fiction
"Synopsis" may belong to another edition of this title.
Review
"About the title" may belong to another edition of this title.
The Selected Shelf
Pikesville, MD, U.S.A.
AbeBooks seller since February 28, 2026
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 6 business days |
|---|---|---|
| First item | £ 0.00 | £ 15.11 |
Payment methods
Store description
The Selected Shelf specializes in signed, limited, and collectible editions, including Easton Press and other fine press publishers, alongside carefully curated literature, history, biography, decorative arts, select collectible and reference works, and printed music. All titles are conservatively graded, securely packaged, and shipped promptly with tracking. Our focus is accurate descriptions, careful handling, and reliable service.
Specialty
Signed and limited editions, including Easton Press, along with collectible hardcovers, modern first editions, and quality trade paperbacks.Seller's business information
The Selected Shelf
MD, U.S.A.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to The Selected Shelf, Pikesville, Maryland, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.