Creating Magic: 10 Common Sense Leadership Strategies From a Life at Disney [SIGNED]
Language: English
Published by Doubleday, New York, 2008
- Signed
- Hardcover
- New
Seller: Vero Beach Books, Vero Beach, FL, U.S.A.Vero Beach Books
AbeBooks seller since March 20, 2019
Condition: New
£ 62.07
Quantity: 1 available
Add to basketItem description from seller
New condition gold boards/blue spine/gold spine lettering contained in a new condition non price-clipped color illustrated dust jacket. Includes Author Dedication; Foreword by Frances Hesselbein; Acknowledgments; Appendix: Disney Institute; and Index. Signed, inscribed and dated (12/08/09) with black pen by the Author. Also signed by Mickey Mouse! Also includes a tipped-into-the-volume Creating Magic promotional advertising bookmark/card that opens up to a Disney Institute color illustrated "7 Guest Service Guidelines", a front section about Creating Magic Leadership Principles and a rear section About the Author. " "It's not the magic that makes it work; it's the way we work that makes it magic." The secret for creating "magic" in our careers, our organizations, and our lives is simple: outstanding leadership -- the kind that inspires employees, delights customers, and achieves extraordinary business results. No one knows more about this kind of leadership than Lee Cockereell, the man who ran Walt Disney World Resort operations for more than a decade. And in Creating Magic, he shares the leadership principles that not only guided his own journey from a poor farm boy in Oklahoma to the head of operations for a multi-billion-dollar enterprise, but that also soon came to form the cultural bedrock of the world's number one vacation destination. But as Lee demonstrates, great leadership isn't about mastering impossibly complex management theories. We can all become outstanding leaders by following the ten practical, common sense strategies outlined in this remarkable book. As straightforward as they are profound, these leadership lessons include: Everyone is important. Make your people your brand. Burn the free fuel: appreciation, recognition, and encouragement. Give people a purpose, not just a job. Combining surprising business wisdom with insightful and entertaining stories from Lee's four decades on the front lines of some of the world's best-run companies, Creating Magic shows all of us -- from small-business owners to managers at every level -- how to become better leaders by infusing quality, character, courage, enthusiasm, and integrity into our workplace and into our lives." - from the inner front jacket flap. "In Creating Magic, Lee Cockerell delivers his ideas about leadership in a common sense way that can really reach people and help them improve their effectiveness at work, at home, and in their communities. His valuable leadership strategies and remarkable Disney stories will ring true for everyone who reads this book." - Ken Blanchard, coauthor of The One Minute Manager and The One Minute Entrepreneur. "Lee's common sense principles and down-to-earth storytelling are refreshing. His book will help leaders and managers at all levels become better in all parts of their lives." - Lee Huebner, Director of the School of Media and Public Affairs, George Washington University. "Disney is one of the world's prime exemplars of service, having pioneered and implemented much of what is today seen as best practice in service management. Lee Cockerell has played a major role in this . For those wishing to learn how Disney has achieved its reputation for service, this will be a book to read." - Chris Voss, Professor of Operations and Technology Management, London Business School.…
Seller Inventory # 005415
Bibliographic details
- Title
- Creating Magic: 10 Common Sense Leadership Strategies From a Life at Disney [SIGNED]
- Author
- Cockerell, Lee
- Publisher
- Doubleday, New York
- Publication year
- 2008
- Condition
- New
- Dust jacket
- New
- Signed
- Signed by Author(s)
- Binding
- Hardcover
- Language
- English
- Illustrator
- Hobbing, Diane (book design)
- Printing
- 7th Printing
- Dimensions
- 8vo - over 7¾ - 9¾" tall
- Seller catalogs
- Signed and Inscribed
Vero Beach Books
Vero Beach, FL, U.S.A.
AbeBooks seller since March 20, 2019
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 7 business days |
|---|---|---|
| First item | £ 0.00 | £ 7.34 |
Payment methods
- Cash
- Paypal
Store description
Vero Beach Books is an antiquarian bookseller with a constantly updated inventory of rare out-of-print books, signed books, children's books, plus a large inventory of ephemeral items such as major U.S. city newspapers going back 100 years and more, golden and silver age fine condition comic books (soon to be added), and many other ephemeral items as well as much more recent popular volumes. We have been in business for 25 years, originally known as Emerson Books (named after one of our owner's favorite authors, to wit, Ralph Waldo Emerson) located back then in Westport, Connecticut. That said, we are here to serve you, to offer you fine quality items that are conservatively described so that you will always be pleasantly surprised and delighted with your purchase. Twenty-five years in the bookselling business has borne out our stellar service oriented reputation; the only difference is that now we are located in the almost always sunny and warm climate of Vero Beach, Florida. Again, we are here to serve you and, as was the case when we were previously known on ABEBooks.com as Emerson Books, we will continue to offer our very popular 100% free search service for those hard to find books rare and out of print books. Oftentimes we are also able to obtain these rare finds at very good discounts to our customers' so it is always worth contacting us in such cases! RECENT CUSTOMER ACCOLADES: "Hi Steve, just received the mega sized Atlas Shrugged. Great service, great packaging, and excellent book condition. Looking forward to reading it again. All the best, Gunter." "Thank you so much for my book! It was packaged so nicely! Great end to my day! Have a great day!" - Lisa. "Thanks for the great send. Well done!" - Valdo. "Steve, I received the book today. It is a very clean copy just like you described, and I am extremely happy to now own a first edition copy in such wonderful condition! Thank you very much". - Ray." "No questions or issues. I just wanted to thank Steve for doing such a nice job packaging the book and shipping it out. Everything is Great! Have a Merry Christmas!" - Brad S. "Dear Steve - I just received my book from you, Bob Dylan: Chronicles Vol. One and I am so impressed with your services. It came early, was a new copy just as advertised, and you packaged it just perfectly. It is a Christmas gift for my sister, who is a huge Bob Dylan fan. Thank you so much for your outstanding service, Steve! I will not hesitate to order from you again, and recommend you to others. Have a safe and joyous holiday season! Best Regards, Kathleen" "Greetings STEVE - Thank You for sending the COSMOS DVD set. It arrived in good condition last week. THANK YOU for your meticulous care in wrapping the DVD set package!!! This COSMOS Collector's Edition DVD set will be making a cherished Christmas gift for someone who grew up with COSMOS in 1981 era. Appreciate you offering it for sale at a reasonable price. Best wishes to you for a Christmas Holiday." - Alan C. "His Steve, no queries - just to say thank you. Book arrived in good condition and looking forward to reading what Mark Lane had to say about the Warren Commission's findings ...so long ago!" - Cheers, Nigel. "Just received my copy of Angle of Repose. Congratulations on both timely processing and the excellent copy of the book all at reasonable price. Well Done!!!!" - Beth B.…
Specialty
etc., historic newspaper and magazines of major news events, comics, postcards, rare ephemeral items such as letters, Easton Press signed books, biographies, children's books, rare and out-of-print books, Signed booksSeller's business information
Vero Beach Books
FL, U.S.A.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Vero Beach Books, Vero Beach, Florida, U.S.A., +1 (203) 500-5236, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.