Best Practices: Building Your Business With Customer-Focused Solutions

Kelly, Thomas; Hiebeler, Robert; Kelly, Thomas B.; Ketteman, Charles

ISBN 10: 0684834537 / ISBN 13: 9780684834535

Published by Simon & Schuster, Riverside, New Jersey, U.S.A., 1998

About this Item

Shelf R. Size: 8vo - over 7¾" - 9¾" tall.

Seller Inventory # 011765

Bibliographic Details

• Title: Best Practices: Building Your Business With Customer-Focused Solutions
• Publisher: Simon & Schuster, Riverside, New Jersey, U.S.A.
• Publication Date: 1998
• Language: English
• ISBN 10: 0684834537
• ISBN 13: 9780684834535
• Binding: Cloth
• Condition: Fine
• Dust Jacket Condition: Near Fine
• Signed: Signed by All Three Authors on Publisher Bookplate

About this title

Synopsis

Data collected over the last five years is used to provide access to the methods and techniques of the world's best companies in cutting costs and increasing profits. Data shows how the businesses have a track record in developing processes that are customer-responsive, time-efficient and cost-effective.

About the Author

Robert Hiebeler is the Managing Director of KnowledgeSpace, Arthur Andersen's innovative approach to leveraging knowledge for its professionals and its clients. Over the past five years he has pioneered the development and deployment throughout Arthur Andersen of the Global Best Practices Knowledge Base, an effort that has captured best practices information from around the world in key business processes. In addition to implementing several productivity and quality Initiatives within Arthur Andersen he has consulted with hundreds of companies worldwide about the search for, and implementation of, best practices to improve business performance. He lives in Chicago, Illinois.