When In Doubt Be Nice: Lessons From a Lifetime in Business (Signed)

I have been trading on the internet since November 2008 and have shipped products to over 30 countries. I take great pride in being able to offer a quality service.

All books are well packed using industry standard packaging and promptly dispatched once payment has been received.

I am registered with the Information Commissioner's Office in the UK.

Robert Evans
12 Imber Place
Tilshead
Wilts
SP3 4SE
UK
bob@books-and-records.com
(0044)(0)7511889373 (text in the first instance and I will get back to you ASAP)

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to BooksandRecords, IOBA, Tilshead, Wilts, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

I aim to post your purchased item(s) within 24 hours of cleared payment (not including weekends and Bank holidays). The costs are fixed for international orders due to the various weights and sizes of the books offered. In the event that you have paid more than the actual cost of shipping the book(s) then the difference will be refunded. In the event that the shipping cost is less than you have paid, I will cover that, providing the costs are reasonable. Packages sent to Canada or Cambodia which exceed 2KG incur very high shipping costs - please enquire before purchasing any book to be sent to either of these countries. Items are shipped usually via Royal Mail (first and second class in the UK, standard and sometimes tracked/and or signed for internationally). Please contact me via email if you require extra insurance before placing your order.

You have 31 days from the day after you receive the item in which to evaluate the product. If, at any time during this period, you are not satisfied with it, you have the right to return it in the condition in which it was received and claim a full refund (not including the cost of shipping the product back to me)

If you wish to return any purchased item within the 31-day period, then please first contact me via email.