Upstream: The Quest to Solve Problems Before They Happen
Language: English
Published by Avid Reader Press; Simon & Schuster, 2020
- First Edition
- Signed
- Hardcover
- Used
Seller: City Lights Bookshop, London, ON, CanadaCity Lights Bookshop
AbeBooks seller since June 3, 2022
Condition: Used - Near fine
£ 10.92
Quantity: 1 available
Add to basketItem description from seller
Signed both to plate affixed to front endpaper plus insert from signing event. Also includes unused sticker sheet from signing event. Very light wear to edges of jacket. Very light rubbing/bumping to edges of boards. Interior clean and unmarked.
Seller Inventory # ABE-1774816815277
- Title
- Upstream: The Quest to Solve Problems Before They Happen
- Author
- Heath, Dan
- Publisher
- Avid Reader Press; Simon & Schuster
- Publication year
- 2020
- Condition
- Near Fine
- Dust jacket
- Near Fine
- Signed
- Signed by Author
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1982134720
- ISBN 13
- 9781982134723
- Edition
- 1st Edition.
- Printing
- 1st Printing
- Item weight
- 408 grams
- Dimensions
- 2.54 centimeters width by 13.97 centimeters height by 21.27 centimeters depth
- Seller catalogs
- Self-Help
New York Times bestselling author Dan Heath explores how to prevent problems before they happen, drawing on insights from hundreds of interviews with unconventional problem solvers and showing how leaders, teams, and organizations can shift from reaction to prevention.
So often in life, we get stuck in a cycle of response. We put out fires. We deal with emergencies. We stay downstream, handling one problem after another, but we never make our way upstream to fix the systems that caused the problems. Cops chase robbers, doctors treat patients with chronic illnesses, and call-center reps address customer complaints. But many crimes, chronic illnesses, and customer complaints are preventable. So why do our efforts skew so heavily toward reaction rather than prevention?
Upstream probes the psychological forces that push us downstream—including “problem blindness,” which can leave us oblivious to serious problems in our midst. And Heath introduces us to the thinkers who have overcome these obstacles and scored massive victories by switching to an upstream mindset. One online travel website prevented twenty million customer service calls every year by making some simple tweaks to its booking system. A major urban school district cut its dropout rate in half after it figured out that it could predict which students would drop out—as early as the ninth grade. A European nation almost eliminated teenage alcohol and drug abuse by deliberately changing the nation’s culture. And one EMS system accelerated the emergency-response time of its ambulances by using data to predict where 911 calls would emerge—and forward-deploying its ambulances to stand by in those areas.
Upstream delivers practical solutions for problem prevention, systems change, and better decision-making rather than reacting to them. How many problems in our lives and in society are we tolerating simply because we’ve forgotten that we can fix them?
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About the Author
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City Lights Bookshop
London, ON, Canada
AbeBooks seller since June 3, 2022
Shipping rates from Canada to U.S.A.
| Item | 9 to 20 business days | 4 to 10 business days |
|---|---|---|
| First item | £ 16.21 | £ 24.12 |
Payment methods
Store description
A fixture of downtown London, Ontario since 1975, City Lights Bookshop has a huge array of books, vinyl records, CDs, and DVDs, as well as all manner of cultural ephemera: comics, vintage erotica, turn-of-the-century sheet music, antique memorabilia, and so much more.
Seller's business information
City Lights Bookshop Inc.
356 Richmond St.
London, ON Canada N6A 3C3
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