Tough Calls: Making the Right Decisions in Challenging Times
Language: English
Published by Random House Business Books, London, 2011
- First Edition
- Signed
- Hardcover
- Used

Seller: Philip Emery, Bridlington, United KingdomPhilip Emery
AbeBooks seller since September 20, 2004
Condition: Used - Fine
Current price: £ 8.48
Quantity: 1 available
Add to basketItem description from seller
xix, 268 pages, small crease to rear inside jacket sleeve, 1st printing, signed by Allan Leighton on the title page.
Seller Inventory # 145602
- Title
- Tough Calls: Making the Right Decisions in Challenging Times
- Author
- Leighton, Allan with Teena Lyons
- Publisher
- Random House Business Books, London
- Publication year
- 2011
- Condition
- Fine
- Dust jacket
- Very Good
- Signed
- Signed by Author(s)
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1847940528
- ISBN 13
- 9781847940520
- Edition
- First Edition.
We all make decisions every day. Most of them are pretty straightforward, but every so often there are some really tough calls. In business the choices that executives are sometimes faced with can make the difference between acclaimed success and ongoing prosperity, and failure and financial disaster.
In Tough Calls, leading businessman Allan Leighton focuses on specific decisions he has made in the course of his career - at ASDA, Royal Mail and elsewhere - and describes the thought processes behind them. He also talks to many others in the know, from Sir Stuart Rose and Sir Terry Leahy to Adam Crozier at ITV and Stephen Hester at RBS. Taking into account facts that were known to them at the time, as well as other interrelated factors and potentially high-risk consequences, this line-up of top executives outline their approaches to breaking down often highly complex problems into achievable solutions.
"Synopsis" may belong to another edition of this title.
About the Author
Allan Leighton began his career at Mars confectionery, where he rose to become Group Marketing Director before leaving to join the loss-making ASDA supermarket chain. There he was credited with turning what he once described as a 'basket case' into a highly successful company that was sold to US retail giant Wal-Mart for £6.7 billion in 1999.
When he left his position as President and Chief Executive of Wal-Mart Europe he famously coined the phrase 'going plural' as he took on non-executive positions at a string of companies, including lastminute.com, BHS, BSkyB and Selfridges. He was the longest serving chairman of Royal Mail Group until 2009, and is currently non-executive director of a number of companies. His first book, On Leadership, was a bestseller when it appeared in 2007.
"About the title" may belong to another edition of this title.
Philip Emery
Bridlington, United Kingdom
AbeBooks seller since September 20, 2004
Shipping rates from United Kingdom to U.S.A.
| Item | 5 to 20 business days | 15 to 60 business days |
|---|---|---|
| First item | £ 23.00 | £ 23.00 |
Payment methods
- Bank Wire Transfer
- Check
- Money Order
- Paypal
Specialty
Art, ArchitectureTerms of sale
Philip Emery
110 Harrowby Road
Grantham
Lincs
NG31 9DS
Great Britain
email gravitybks@aol.com
Phone: 01476 564233
Payment options:
Paypal payment to the e-mail address activebooksearch@aol.com, GBP
cheque/postal
order made out to "Philip Emery", or payment by IBAN/bank transfer.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Philip Emery, Bridlington, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Orders usually ship within 2 business days. Shipping costs are based on books
weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may
contact
you to let you know extra shipping is required.