Stadium - The Project Director's Diary

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Mrs Books, Peterhead, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

All books are carefully packaged by hand (where possible using sustainable materials). Orders usually ship within 2 business days. Estimated shipping costs are based on your total order weighing less than 750g. If your total order is heavy (more than 750g) or oversized, we may contact you to let you know that extra shipping is required.

All orders will include delivery tracking, which by virtue of placing an order, the buyer agrees to accept as proof of delivery. Additional charges may apply for signature upon delivery if required.

Insurance is available upon request, but may require an additional charge. For orders outside the UK over £50 (over £75 for orders within the UK) we will quote delivery including the additional insurance. If the buyer decides to proceed without that insurance, it is at their own risk.

For orders outside the UK, the actual delivery charge can vary significantly depending upon destination and weight of order. We therefore will always confirm the actual postage charge following your order.

Mrs Books Limited is registered with the UK's Information Commisioner's Office (ICO).

What information we collect

• Personal identification information;
  Name, email address, phone number, etc

How we use your information

• to provide and maintain our services
• to process orders and manage your account
• to send you updates or respond to feedback

How we store and protect your information

• we store your information for as long as is neccessary to fulfill the purposes outlined in this policy
• we take reasonable measures to protect your personal information, although no system is 100% secure

Your data protection rights

• you have the right to request a copy of the data we hold about you
• you can request that we correct or delete your data
• you have the right to opt out of marketing communications

How to contact us
If you have any questions about our privacy policy please contact us at mrsbooksuk@gmail.com