What's the Secret?: To Providing a World-Class Customer Experience
Language: English
Published by Wiley, 2008
- First Edition
- Hardcover
- Used
Condition: Used - Very good
£ 22.95
Quantity: 1 available
Add to basketItem description from seller
Inscribed by the author. DJ has wear and tear. Book has minor wear, minor stains, and bumped corners.
Seller Inventory # 110826A6
- Title
- What's the Secret?: To Providing a World-Class Customer Experience
- Author
- DiJulius III, John R.
- Publisher
- Wiley
- Publication year
- 2008
- Condition
- Very good
- Signed
- Inscribed by Author(s)
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0470196122
- ISBN 13
- 9780470196120
- Edition
- 1st Edition
- Item weight
- 522 grams
- Dimensions
- 15.84 centimeters width by 23.46 centimeters height by 2.41 centimeters depth
What's the Secret? gives you an inside look at the world-class customer service strategies of some of today's best companies. You'll learn how companies like Disney, Nordstrom, and The Ritz-Carlton get 50,000 employees to deliver world-class customer service on a consistent basis- and how your company can too. Packed with insider knowledge and a wealth of proven best practices, author John DiJulius will show you how your company can emulate the world's best customer service providers.
"Synopsis" may belong to another edition of this title.
About the Author
JOHN R. DIJULIUS III is considered the authority on customer service and President of The DiJulius Group, a consulting firm that helps companies differentiate themselves through superior customer service. He is also the owner of the John Robert’s Spa, a chain of high-end salons and spas repeatedly selected among the top twenty in America. For more information, visit www.thedijuliusgroup.com.
"About the title" may belong to another edition of this title.
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