Quality Wars: The Triumphs and Defeats of American Business: A Juran Institute Report [SIGNED FIRST EDITION, FIRST PRINTING]
Language: English
Published by The Free Press, a division of Macmillon, New York, 1994
- First Edition
- Signed
- Hardcover
- Used
Seller: Vero Beach Books, Vero Beach, FL, U.S.A.Vero Beach Books
AbeBooks seller since March 20, 2019
Condition: Used - As new
£ 73.81
Quantity: 1 available
Add to basketItem description from seller
As new condition glossy dark blue linen boards with gold spine lettering contained in a fine condition non price-clipped color illustrated dust jacket. Includes Foreword by A. Blanton Godfrey, Chairman and CEO, Juran Institute, Inc.; Preface by Jeremy Main; Introduction: "A Slight Problem"; Conclusion; Notes; Bibliography Acknowledgments and Index. Also includes the as new condition letter from the book's publisher, The Free Press, to one of the IBM executives who helped the author with the book (and acknowledged within the Acknowledgments section), dated April 8, 1994. Signed, inscribed, and dated (April 1994) by the author, Jeremy Main, with blue pen on the blank first free front endpaper. "The quality revolution in American industry, now more than a decade old, has produced an avalanche of books, but this is the first in-depth study reporting the struggles from inside the companies that have attempted large-scale improvement efforts. Jeremy Main has interviewed more than a dozen chief executives, all of whom have managed quality programs, including Charles Clough of Nashua, Robert Galvin of Motorola, James Hagen of Conrail, Roger Milliken of Milliken, Ray Stata of Analog Devices, and John Young of Hewlett-Packard, in addition to hundreds of other senior executives, workers, labor representatives, city officials, military officers, and hospital administrators. Through their experiences, Main reveals what works and what doesn't work when an organization attempts the transforming leap into Total Quality Management. Their message comes through loud and clear: it is a tough battle, but persistence can win priceless rewards. The notable successes at Bane One, L.L. Bean, Ford, Hewlett-Packard, Motorola, Saturn, Solectron, and Xeroxx prove it. However, Main shows that Motorola and Hewlett-Packard, among the earliest and best practitioners of total quality, are still finding obstacles to overcome. And some other early converts, such as Florida Power & Light, have stumbled badly along the way. Main's vivid descriptions of these setbacks capture the difficulties inherent in implementing a total quality system. His dramatic accounts of success and failure at companies such as Milliken and Intel convey valuable knowledge that is otherwise gained only by actual experience. The way to achieve the "new quality" of today, Main shows, is through a full commitment to TQM. He reveals through the experiences of these companies that TQM is not just a management tool, as it has often been used, but a management philosophy that is indespensable in attaining a high level of quality - now a requisite for competing successfully. With the collaboration of the Juran Institute, Main demonstrates how TQM has transformed companies by improving quality at all levels. The accounts of these triumphs are direct evidence that world-class quality is attainable by American industry, and will inspire and point the way for executives, managers, and government officials in their timeless pursuit of total quality." - from the inner front and rear jacket flaps.…
Seller Inventory # 009449
Bibliographic details
- Title
- Quality Wars: The Triumphs and Defeats of American Business: A Juran Institute Report [SIGNED FIRST EDITION, FIRST PRINTING]
- Author
- Main, Jeremy
- Publisher
- The Free Press, a division of Macmillon, New York
- Publication year
- 1994
- Condition
- As New
- Dust jacket
- Fine
- Signed
- Signed by Author(s)
- Binding
- Hardcover
- Language
- English
- Illustrator
- Holmes, Martha (author photograph)
- Edition
- 1st Edition
- Printing
- 1st Printing
- Dimensions
- 8vo - over 7¾ - 9¾" tall
- Seller catalogs
- Signed and Inscribed
Vero Beach Books
Vero Beach, FL, U.S.A.
AbeBooks seller since March 20, 2019
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 7 business days |
|---|---|---|
| First item | £ 0.00 | £ 7.35 |
Payment methods
- Cash
- Paypal
Store description
Vero Beach Books is an antiquarian bookseller with a constantly updated inventory of rare out-of-print books, signed books, children's books, plus a large inventory of ephemeral items such as major U.S. city newspapers going back 100 years and more, golden and silver age fine condition comic books (soon to be added), and many other ephemeral items as well as much more recent popular volumes. We have been in business for 25 years, originally known as Emerson Books (named after one of our owner's favorite authors, to wit, Ralph Waldo Emerson) located back then in Westport, Connecticut. That said, we are here to serve you, to offer you fine quality items that are conservatively described so that you will always be pleasantly surprised and delighted with your purchase. Twenty-five years in the bookselling business has borne out our stellar service oriented reputation; the only difference is that now we are located in the almost always sunny and warm climate of Vero Beach, Florida. Again, we are here to serve you and, as was the case when we were previously known on ABEBooks.com as Emerson Books, we will continue to offer our very popular 100% free search service for those hard to find books rare and out of print books. Oftentimes we are also able to obtain these rare finds at very good discounts to our customers' so it is always worth contacting us in such cases! RECENT CUSTOMER ACCOLADES: "Hi Steve, just received the mega sized Atlas Shrugged. Great service, great packaging, and excellent book condition. Looking forward to reading it again. All the best, Gunter." "Thank you so much for my book! It was packaged so nicely! Great end to my day! Have a great day!" - Lisa. "Thanks for the great send. Well done!" - Valdo. "Steve, I received the book today. It is a very clean copy just like you described, and I am extremely happy to now own a first edition copy in such wonderful condition! Thank you very much". - Ray." "No questions or issues. I just wanted to thank Steve for doing such a nice job packaging the book and shipping it out. Everything is Great! Have a Merry Christmas!" - Brad S. "Dear Steve - I just received my book from you, Bob Dylan: Chronicles Vol. One and I am so impressed with your services. It came early, was a new copy just as advertised, and you packaged it just perfectly. It is a Christmas gift for my sister, who is a huge Bob Dylan fan. Thank you so much for your outstanding service, Steve! I will not hesitate to order from you again, and recommend you to others. Have a safe and joyous holiday season! Best Regards, Kathleen" "Greetings STEVE - Thank You for sending the COSMOS DVD set. It arrived in good condition last week. THANK YOU for your meticulous care in wrapping the DVD set package!!! This COSMOS Collector's Edition DVD set will be making a cherished Christmas gift for someone who grew up with COSMOS in 1981 era. Appreciate you offering it for sale at a reasonable price. Best wishes to you for a Christmas Holiday." - Alan C. "His Steve, no queries - just to say thank you. Book arrived in good condition and looking forward to reading what Mark Lane had to say about the Warren Commission's findings ...so long ago!" - Cheers, Nigel. "Just received my copy of Angle of Repose. Congratulations on both timely processing and the excellent copy of the book all at reasonable price. Well Done!!!!" - Beth B.…
Specialty
etc., historic newspaper and magazines of major news events, comics, postcards, rare ephemeral items such as letters, Easton Press signed books, biographies, children's books, rare and out-of-print books, Signed booksSeller's business information
Vero Beach Books
FL, U.S.A.
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If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
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You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
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