Hard Knocks

This is a business run by an individual Tom Wood, with help from my daughters,
at 523 Campbell Avenue, San Francisco, CA 94134. You can send any
communications, inquiries or requests to colewoodbooks@yahoo.com or by phone at
415-680-4607.

·Shipping Policy: order shipped within 24 hours, same day for expedited.
Domestic expedited shipping, sent via First Class or Priority Mail, usually
takes 2-6 business days; domestic regular shipping, via media mail, takes 5-14
days (the post office occasionally takes longer, but they have proven to be
incredibly reliable). Delivery confirmation on all US orders. (Not available for
International or APO addresses.) If your book is heavy or over-sized, I may
contact you to request extra shipping.

.International shipping, regular or expedited, available.

· Return Policy: Items are described as accurately as possible, but may be
returned for refund if the description failed to note any flaws. To receive a
refund, please contact us within five days of receiving the item to make
arrangements, and return the item in the same condition it was shipped if so
requested. If the description was inaccurate, return postage will be provided.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Colewood Books, San Francisco, California, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

·Shipping Policy: order shipped within 24 hours, same day for expedited. Domestic expedited shipping, sent via First Class or Priority Mail, usually takes 2-6 business days; domestic regular shipping, via media mail, takes 5-14 days (the post office occasionally takes longer, but they have proven to be incredibly reliable). Delivery confirmation on all US orders. (Not available for International or APO addresses.) If your book is heavy or over-sized, I may contact you to request extra shipping.
.International shipping, regular or expedited, available.