The Customer Signs Your Pay Check: A Concise Primer on the Fine Art of Customer Relations

ORDERING BOOKS : Since our internet stock is stored in a separate warehouse, email is a virtual
necessity for the initial inquiry. Please email orders using the Advanced Book Exchange order buttons.
If you use your own forms, we need the book number and book title to locate the book. If you
telephone first, please have our book inventory number and
title ready and please be prepared to call back later when we have had time to pull the book from
storage.

HOLDING BOOKS: After we confirm that a book is available, that book is placed on a temporary hold,
usually 24 hours or until 1 PM of the day following our confirmation whichever is less, to give you time
to order through ABE.

SHIPPING: We cannot quote shipping rates unless you give your full address. Domestic orders are sent
Media mail unless you request Priority mail. Media mail with delivery confirmation is $4 for the first
book and $1
for each additional book within the U.S. Media mail will usually take one to two weeks but can be
slower, especially near holidays.
Priority mail starts at $6 for the smallest books and goes up depending on the size and weight of the
book. This is available for domestic orders only and usually takes 3 to 4 days from the day we actually
mail the book.
These are the estimated delivery times that the Post Office gives us. These times cannot be guaranteed
due to the vagaries of the USPS.
Foreign orders will be quoted shipping based on location and the size and weight of the book.
Insurance is optional on foreign orders, but we will not be responsible for damage or loss if you choose
not to pay for insurance.
If an insured order does not arrive within 30 days of mailing, we can file an insurance claim to cover
your loss. This will require that you sign and return to us the insurance claim form that the Post Office
provides. We are not able to track or make any other inquiries about your order until 30 days have
passed.

RETURNS: Books may be returned for any reason within seven days of delivery. This delivery date will
be confirmed by USPS Delivery Confirmation which we place on every order within the USA. All we ask
is that a reason for the return must be given prior to you sending the book back to us. Books without
this prior return notification will be handled at our discretion and may be subject to additional handling
charges.

PAYMENT: Please pay through the ABE site.

SALES TAX: Washington residents will be charged sales tax at 8.5% unless they provide a valid
Washington UBI(resale) number with their order.

Name of Business - Tacoma Book Center

Form of Legal Entity - Partnership

Email address - tacbook@harbornet.com

Phone number 253 572 8248

Any consumer complaints should be addressed to the above physical address, email address or phone
number.

Authorized representative - David Killian

Federal EIN - 91-2031479

Washington State UBI - 602 020 079

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Tacoma Book Center, Tacoma, Washington, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Orders usually ship within 2 business days. Shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required. If shipped within the U.S. we automatically add delivery confirmation to insure your order has its best chance to get to you.