Client Service Excellence - the 10 Commandments
Language: English
Published by Knowres Publishing, Johannesburg, 2010
- First Edition
- Signed
- Softcover
- Used
Seller: Chapter 1, Johannesburg, GAU, South AfricaChapter 1
AbeBooks seller since March 29, 2004
Condition: Used - Very good
£ 38.82
Quantity: 1 available
Add to basketItem description from seller
Signed by Author(s)The author has signed this copy on the frontispage. This page also has a gift inscription from the author's sister, Marguerite. The general condition is very good. There is general wear to the corners. The paper trim edges have handling marking. The front pages have mild handling marks. The contents are bright, complete, clear and clean. fk. Our orders are shipped using tracked courier delivery services.
Seller Inventory # aicv
- Title
- Client Service Excellence - the 10 Commandments
- Author
- O'Sullivan, Larry
- Publisher
- Knowres Publishing, Johannesburg
- Publication year
- 2010
- Condition
- Very Good
- Dust jacket
- No Jacket
- Signed
- signed
- Binding
- Soft cover
- Language
- English
- ISBN 10
- 1869221591
- ISBN 13
- 9781869221591
- Edition
- 1st Edition.
- Item weight
- 1 ounce
- Seller catalogs
- Business
"Synopsis" may belong to another edition of this title.
Chapter 1
Johannesburg, GAU, South Africa
AbeBooks seller since March 29, 2004
Shipping rates from South Africa to U.S.A.
| Item | 10 to 15 business days | 5 to 10 business days |
|---|---|---|
| First item | £ 21.21 | £ 25.45 |
Payment methods
- Paypal
Store description
Chapter 1 trades out of three premises that are all in the Johannesburg area. Our emphasis is providing quality books at highly competitive prices. A large (and continuously growing) selection of our books are listed on various websites on the internet. We post on a daily basis to all parts of the world. All our books are parcelled in tissue paper, bubble wrap, card board and strong brown paper. If the book has a dust jacket it is provided with a protective cellophane sleeve. We supply a tracking number on every parcel that we post. We specialise in Modern First Editions, Rhodesiana, Africana and other rare and out of print books. We are always looking to buy interesting and unusual books and libraries in Johannesburg and Cape Town. We are prepared to travel within the greater Johannesburg and Cape Town area if the quantity warrants it.…
Specialty
Rhodesiana, other rare books on AfricaSeller's business information
Chapter 1
Terms of sale
Chapter 1 trades out of three premises that are all in the Johannesburg area. Our emphasis is providing quality books at highly competitive prices. A large (and continuously growing) selection of our books are listed on various websites on the internet.
We post on a daily basis to all parts of the world. All our books are parcelled in tissue paper, bubble wrap, card board and strong brown paper. If the book has a dust jacket it is provided with a protective cellophane sleeve. We supply a tracking number on every parcel that we post.
We specialise in Modern First Editions, Rhodesiana, Africana and other rare and out of print books. We are always looking to buy interesting and unusual books and libraries in Johannesburg and Cape Town. We are prepared to travel within the greater Johannesburg and Cape Town area if the quantity warrants it.
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Chapter 1, Johannesburg, GAU, South Africa, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Shipping costs are based on books weighing 1.1 LB, or 0.5 kg. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.