Broken Skin

Rare and Secondhand Booksellers based in Halifax West Yorksire and online at stephenconwaybookbinders.co.uk

Stephen Conway (Bookbinders) Ltd
48 New Road
Halifax
HX1 2LH
United Kingdom
The data controller is Stephen Conway.
Telephone: 01422 353767
Email: stephen@stephenconwaybookbinders.co.uk

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Stephen Conway Booksellers, Halifax, United Kingdom, +44 07918 053346, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

We may use various couriers at our discretion such as UPS, Hermes, DPD and Royal Mail.

Estimated delivery times for Standard shipping to the UK are within 3 to 5 working days of dispatch.
Estimated delivery times for Priority shipping to the UK are within 2 to 3 working days of dispatch.

Please see our Shipping Rates for International Shipping.
Please note heavy/oversized items will incur a postal surcharge.
Buyers are responsible for any customs charges, taxes and/or duties that may be owed.

All orders come with insurance.

Returns

We gladly accept returns. You must contact us within 30 days of delivery. We will refund you within 14 days of receiving the returned goods.

Items must be returned in their original condition. If items are returned damaged the buyer is responsible for any loss in value, which will be deducted from the amount refunded.

Buyers are responsible for return postage costs. We recommend you obtain proof of postage for returned items.

Damaged or Incomplete Goods

If your order should arrive damaged or incomplete please contact us within 14 days of delivery and we will arrange a full refund.

Exchanges

We do not process exchanges. You will need to request a return (see above) then place an order for the new item.