Answers to Everyday Questions

• Term of Sales refers to the agreement between the buyer and seller of goods and services.
• The term of sales includes the conditions the parties agree on price, quality, quantity, delivery, warranty, payment terms and other special conditions
• The price stated for each book is as stated in the description. No price reduction is available in a single book purchase transaction, in multiple book purchases during a single transaction the seller will consider a nominal price reduction. Please contact seller prior to purchase for multiple book transactions.
• Each book has been examined by the seller. As much as possible generic descriptors will not be applied to describe a books condition, the seller will provide a comprehensive description of each book detailing full description, any faults, positive aspects etc. Please contact the seller if you have specific questions about a book.
• Books that are part of a 'set' of books will as much as possible be sold as a complete set, otherwise books will be sold individually.
• Books will be packaged securely and safely to allow for prompt shipping and arrival.
• You have the right to cancel this contract within 14 days without giving any reason.
• Payment is via any major credit or debit card or PAYPAL

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Wisbech Community Hub, Wisbech, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

• Any book purchased will packaged and shipped within three working days. In circumstances where this target cannot be achieved we will contact you and explain reason and revised shipping/posting schedule.
• Small books will be packaged in padded envelopes, larger books will be box packed, multiple book purchases in a single transaction will be packaged in a single box.
• All packages will be posted/shipped using an insured, tracked and signed service. On occasions where this is not possible due to shipping companies or individual country restrictions then you will be informed.
• It is the buyers responsibilty to make arrangements to be at home or make suitable arrangements for package delivery of pickup.
• The seller will accept delivery address changes only within 12 hours of purchase. After this time delivery address changes are difficult to execute with delivery companies.
• The average weight postage is based upon is 650grams

• All buyer information and confidential data provided to the seller is strictly confidential.
• Buyers information and confidential data is not shared with a third party
• Buyers information and confidential data is securely stored and accessed by named indivduals