La qualité client et l'ISO TS 16949
Language: French
Published by Éditions Universitaires Européennes Mrz 2017, 2017
- Softcover
- New
Seller: BuchWeltWeit Ludwig Meier e.K., Bergisch Gladbach, GermanyBuchWeltWeit Ludwig Meier e.K.
AbeBooks seller since January 11, 2012
Condition: New
£ 30.83
Quantity: 2 available
Add to basketItem description from seller
This item is printed on demand - it takes 3-4 days longer - Neuware -La qualité orienté client est considéré parmi les principes de management de la qualité introduit en 2000. Cet aspect encourage les entreprises à identifier, comprendre et satisfaire les besoins explicites et implicites des clients et à s'efforcer d'aller au-delà de leurs attentes. En effets, cet ouvrage propose une démarche méthodologique d'analyse du système de management de la qualité orienté client et de lui adapter selon la norme ISO TS 16949. Concrètement, ce document présente des techniques d'identification ainsi que de quantification des écarts au niveau du système dans un premier temps, ensuite les écarts par rapport à la spécification technique ISO. D'autre part, la mise en conformité aux exigences de la norme est faite suite à la conception d'une grille de diagnostic qui permet de générer les non-conformités afin de mettre en place les plans d'actions nécessaires. 52 pp. Französisch.
Seller Inventory # 9783639607376
- Title
- La qualité client et l'ISO TS 16949
- Author
- Hamdi Ben Charrada
- Publisher
- Éditions Universitaires Européennes Mrz 2017
- Publication year
- 2017
- Condition
- Neu
- Binding
- Taschenbuch
- Language
- French
- ISBN 10
- 3639607376
- ISBN 13
- 9783639607376
- Item weight
- 96 grams
- Dimensions
- 220x150x4 mm
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
BuchWeltWeit Ludwig Meier e.K.
Bergisch Gladbach, Germany
AbeBooks seller since January 11, 2012
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BuchWeltWeit Ludwig Meier e.K.
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