The people capability maturity model : guidelines for improving the workforce
Curtis, Bill; William E. Hefley, Sally A. Miller
Language: English
Published by Boston: Addison-Wesley, 2002
- Hardcover
- Used
Seller: RightWayUp Books, Woodbridge, Suffolk, United KingdomRightWayUp Books
AbeBooks seller since August 18, 2021
Condition: Used - Near fine
£ 15.00
Quantity: 1 available
Add to basketItem description from seller
Curtis, Bill; William E. Hefley, Sally A. Miller. The people capability maturity model : guidelines for improving the workforce. Boston: Addison-Wesley, 2002. SEI Series Management of Human Resources. Hardback, near fine. A couple of small marks to front. Binding strong and tight. xx, 587pp. + publisher advertisements. Contents clean and bright. Software organizations face extraordinary challenges in attracting, motivating, organizing, developing, and retaining quality technical professionals. This book introduces the SEI's People Capability Maturity Model (P-CMM), a comprehensive, five-level framework for improving workforce practices which draws upon today's best human resources and organizational development processes. The P-CMM's creators show how to characterize the maturity of any organization's workforce practices, guide a program of continuous workforce development, set priorities for immediate action, integrate workforce development with process improvement, and establish a culture of software engineering excellence. RightWayUp Books aims to provide accurate and detailed descriptions. All images are of the actual book for sale - no stock images are ever used. Thank you for looking at this listing.…
Seller Inventory # ABE-1718889016812
- Title
- The people capability maturity model : guidelines for improving the workforce
- Author
- Curtis, Bill; William E. Hefley, Sally A. Miller
- Publisher
- Boston: Addison-Wesley
- Publication year
- 2002
- Condition
- Near Fine
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 0201604450
- ISBN 13
- 9780201604450
- Seller catalogs
- Economics, Education
"Synopsis" may belong to another edition of this title.
About the Author
Bill Curtis is cofounder and chief scientist of TeraQuest Metrics, Inc., and the principal architect and author of the People CMM. While at the Software Engineering Institute (SEI) at Carnegie Mellon University, Dr. Curtis led the program that published the Capability Maturity Model for Software, v1.1. His doctorate is in industrial/organizational psychology and statistics.
Dr. William E. Hefley is a clinical associate professor at the Joseph M. Katz Graduate School of Business and the College of Business Administration at the University of Pittsburgh. He is the managing principal consultant with Pinnacle Global Management, LLC, a global consulting firm. He is also associated with ITSqc, LLC, whose mission is to evolve capability models and certification methods for organizations involved in sourcing relationships. He is currently working in the areas of IT-enabled sourcing from the perspectives of both service providers (the eSCM-SP) and their clients, and he led the effort to develop the eSCM for Client Organizations (eSCM-CL). Dr. Hefley teaches IT, service science, service innovation, and sourcing management courses, and is a frequent lecturer on service innovation and global software delivery. He also supervises graduate studies and projects related to sourcing relationships, software process management, human capital management, and knowledge management. He was previously on the faculty at Carnegie Mellon University and was a senior member of the technical staff at the SEI, where he led the team that developed the People CMM. Dr. Hefley received his Ph.D. in organization science and information technology from Carnegie Mellon University. He also received an M.S. in engineering and public policy from Carnegie Mellon University and an M.S.S.M from the University of Southern California. He also received a B.S. in computer science and political science, and a B.A. (with distinction) in psychology. He is currently on the editorial boards of several journals and is series editor for the Springer book series on Service Science: Research and Innovations in the Service Economy.
Sally A. Miller, coauthor of the People CMM, is a member of the technical staff at the SEI, and a veteran human resources professional. She manages the People CMM Lead Assessor Track of the SEI's Lead Appraiser Program.
"About the title" may belong to another edition of this title.
RightWayUp Books
Woodbridge, Suffolk, United Kingdom
AbeBooks seller since August 18, 2021
Shipping rates from United Kingdom to U.S.A.
| Item | 5 to 10 business days | 5 to 10 business days |
|---|---|---|
| First item | £ 31.50 | £ 31.50 |
Payment methods
Store description
RightWayup Books is a small, independent bookseller trading across all subjects, especially literature, poetry and theology. It is the online arm of Framlingham Bookshop, a tiny but well-stocked shop in the market town of Framlingham Suffolk, also home to Ed Sheeran, The Detectorists and a famous castle.
Specialty
some general stock across all subjects, Literature, Poetry, Theology, AntiquarianSeller's business information
RightWayUp Books
United Kingdom
Terms of sale
RightWayUp Books is run by Christopher Grogan, The Upside-Down House, Kettleburgh, IP13 7JP, UK; email rightwayupbooks@outlook.com; telephone 01728 724774
Right of withdrawal
If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.
Information regarding the right of withdrawal
Statutory right to withdraw
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to RightWayUp Books, Woodbridge, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exceptions to the right of withdrawal
The right of withdrawal does not apply to:
- The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
- The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.
Shipping terms
Postage and packing within the UK is provided free of charge. For most UK orders we ship via The Royal Mail.
For international customers we ship by surface mail. Please note that this can take up to 60 working days to non-European destinations like the USA, Canada or Australia. Outside the UK shipping costs are based on books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.
Tracking and insurance: We can provide tracking and insurance at cost to the customer. If required, please email us when placing the order and we will request extra charges to cover the cost. PLEASE NOTE: Tracking services are not supplied by default by the UK Royal Mail for international services. We will NOT be able to supply tracking information for postage outside the UK unless tracking is requested and paid for at the time or ordering.