Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs

Byham, William; Cox, Jeff; Materna, Sharyn; Harper-Shomo, Kathy

ISBN 10: 0449908852 / ISBN 13: 9780449908853

Published by Ballantine Books (edition First Edition), 1993

About this Item

It's a preowned item in good condition and includes all the pages. It may have some general signs of wear and tear, such as markings, highlighting, slight damage to the cover, minimal wear to the binding, etc., but they will not affect the overall reading experience.

Seller Inventory # 0449908852-11-1

Bibliographic Details

• Title: Zapp! Empowerment in Health Care: How to Improve Patient Care, Increase Employee Job Satisfaction, and Lower Health Care Costs
• Publisher: Ballantine Books (edition First Edition)
• Publication Date: 1993
• Language: English
• ISBN 10: 0449908852
• ISBN 13: 9780449908853
• Binding: Paperback
• Edition: First Edition.
• Condition: Good

About this title

Synopsis

"Couldn't have come at a better time! The message is definitely on target. People who work with staff and volunteers in any profession would gain from reading, re-reading, and practicing the concepts in this book."
John Paul
Vice President, American Heart Association
William C. Byham's book, ZAPP! THE LIGHTNING OF EMPOWERMENT took the business world by storm. Now ZAPP! EMPOWERMENT IN HEALTH CARE is packed with step-by-step, hands-on information to help health-care providers revitalize medicine and help control costs by taking control of their jobs, improving existing processes, sharing decision-making, and more, as well as zeroing in on the special needs, rights, and responsibilities of patients.

Review

'Great fun and full of easy to use advice.' -- Kenneth Blanchard PhD, co-author of The One-Minute Manager