The Vampire Companion. The Official Guide to Anne Rice's The Vampire Chronicles.

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If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Ravenroost Books, Hopewell Jct, New York, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Domestic orders are sent via Media Mail or Priority Mail. International orders are sent using First Class Mail International (Standard option) or Priority Mail International (Priority option). Shipping rates are determined by method, weight, size of package and geographic destination. Our shipping fees are based on average books weighing 2.2 LB, or 1 KG. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required. To reduce your costs, we will use the more economical flat rate services whenever possible if your order will fit into the required packaging. If eligible for flat rate, we will reduce your shipping fee when accepting your order. However, please be aware many books will NOT be eligible for this option. Where applicable, international customers are responsible for paying any required customs duties, fees and taxes as required by their country.
We want your complete satisfaction. Items may be returned for a refund for any reason. We request that the returned item(s) be in the same condition received, unused and carefully repacked, and for domestic orders returned within 10 business days by an insured or traceable shipping method. Original shipping and handling fees are not refundable. The customer pays for return shipping unless there has been an error on our part. For EU customers, CRD requirements apply for returns. In all cases we do request that you give prior notice by email for any returns. If you have ordered directly from us, your refund will be processed upon arrival and inspection of the returned item. If ABE has processed your credit card, you must contact them to initiate any refunds. If you need additional information or assistance, please email info@ravenroostbooks.com or ravenroostbooks@gmail.com.