The Urban Experience : A People - Environment Perspective

Orders are strictly dealt with on first come first served basis. Any e-mailed question via Abe regarding books will be answered as soon as possible and photos of jackets/book covers will be forwarded upon request. Payment is required prior to despatch. Although our preferred payment is via Abebooks we will also accept payment via Paypal, UK sterling cheques, international sterling money orders and U.K. postal orders. All despatched books are insured - included in postage charges. Magazine and periodicals are always listed singly within ABE - if wishing to order multiple periodicals or magazines please contact us by e-mail beforehand for information as to total weight and estimated cost of shipping. More expensive books are dispatched by recorded or special delivery and have to be signed for upon arrival at destinaton. We will issue a full refund for any book misordered/not as described upon safe return of the book; provided such book is returned promptly and in same/similar condition as dispatched provided we have been informed by email of your intention to return within 7 days of our accompanying invoice date (or if sent abroad - on receipt).

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to M & P BOOKS PBFA MEMBER, Buxton, Derbyshire, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Orders usually ship within 3 business days. Our shipping costs are based on all books weighing 2.2 LB, or 1 KG. Due to heavy postal costs nowadays being levied for delivery abroad we reserve the right to (and will) request additional shipping charges for all heavy and overweight items being sent overseas (Including Europe and the Republic of Ireland). For additional security all expensive books posted to U.K. will be dispatched tracked and signed for by the customer. All books overseas are now being dispatched tracked and signed for.