Tropical Bamboo

Orders shipped to a California address are required to pay 8.5% CA Sales Tax on
total amount (excluding shipping fees). We guarantee your complete satisfaction.
All books are returnable for any reason provided we are notified within 10 days
of receipt. Items are available on first ordered/paid basis. Please include your
e-mail and shipping address. We attempt to list any flaws and describe accurately
and are conservative with our descriptions; we usually only state 'Very Good'
condition when in fact most dealers would use 'Fine'. Full refund of your
purchase price if not totally pleased with your purchase if you notify us by e-
mail and the item is mailed/returned within 10 days of receipt. (We are pleased
to say that it is highly unusual for us to have a book returned.) Buyer is
responsible for return postage and item must be received in same condition as
when shipped; however, if item is not described properly or there is any error
on our part we will be happy to pay return postage. Payment through ABE via
secure credit card processing. We also accept PayPal and U.S. bank checks.
Institutions will receive billing arrangements commensurate with their
requirements. We ship within 3 days of receipt of payment; however, if paid by
check it may require clearance by bank before shipping. Our books are very well
packed and protected to prevent shipping damage.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Jerry Shepard, San Rafael, California, U.S.A., without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Domestic USA (NOT including Hawaii or Alaska) shipping rates are based on books weighing 2.2 LB, or 1 KG. Orders shipped to Hawaii or Alaska require additional postage. International shipping requires additional postage based upon weight and destination. If your book order is heavy or over-sized, we may contact you to advise that extra shipping costs may be required.