Treat Your Customers: Thirty Lessons on Service and Sales That I Learned at My Familys Dairy Queen Store
Language: English
Published by Hyperion, New York, 2006
- First Edition
- Hardcover
- Used
Condition: Used - Very good
£ 8.56
Quantity: 1 available
Add to basketItem description from seller
Stated first edition with number line. Very light wear. Very light soiling to page edges.
Seller Inventory # 19087
- Title
- Treat Your Customers: Thirty Lessons on Service and Sales That I Learned at My Familys Dairy Queen Store
- Author
- Miglani, Bob
- Publisher
- Hyperion, New York
- Publication year
- 2006
- Condition
- Very Good
- Dust jacket
- Very Good
- Binding
- Hardcover
- Language
- English
- ISBN 10
- 1401301983
- ISBN 13
- 9781401301989
- Edition
- First Edition
- Dimensions
- 12mo - over 6¾" - 7¾" tall
Customer service is the cornerstone of every successful business, and in Treat Your Customers, corporate businessman Bob Miglani reveals winning strategies for sales and service using anecdotes and analogies from his experiences working at his family's Dairy Queen(R) store.
Miglani cuts to the essence of what makes great customer service by sharing clear, concise techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jobs. Both charming and educational, Treat Your Customers will appeal to any business owner, manager, or corporate employee who wants to enhance sales, motivate employees, and keep customers coming back.
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About the Author
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The Book Nook is a complete bookstore with over 8000 sq. ft. showroom floor offering used books from a stock of more than 70,000 volumes. Cheryl Haysmer started and operated the store in 1981 in downtown Cadillac, the heart of Michigan. We have a strong specialty in used paperbacks with minors in used hardcovers. The store is open from 9:30 AM to 5:00 PM Monday through Saturday year round.
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Used paperbacks, general hardcover, old and rare, 70, 000 books in stock at all timesSeller's business information
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