Technical Support Essentials
Language: English
Published by APress, US, 2009
- First Edition
- Softcover
- New
Seller: Rarewaves.com USA, London, London, United KingdomRarewaves.com USA
AbeBooks seller since June 11, 2025
Condition: New
£ 38.40
Quantity: 8 available
Add to basketItem description from seller
Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement, discussion, or simply topics that you might want to learn. The topics range from good work habits to the way technical support groups establish their own style of work. This book applies theories, models, and concepts synthesized from existing research in other fields-such as management, economics, leadership, and psychology-and connects them to technical support. The goal is to build on the work of others and allow their success to evolve the profession. The book's broad perspective looks at proven practices, legal issues, dealing with customers, utilizing resources, and an array of other topics of interest to tech support professionals.
Seller Inventory # LU-9781430225478
- Title
- Technical Support Essentials
- Author
- Andrew Sanchez, Karen Sleeth
- Publisher
- APress, US
- Publication year
- 2009
- Condition
- New
- Binding
- Paperback
- Language
- English
- ISBN 10
- 1430225475
- ISBN 13
- 9781430225478
- Edition
- 1st ed.
"Synopsis" may belong to another edition of this title.
About the Author
"About the title" may belong to another edition of this title.
Rarewaves.com USA
London, London, United Kingdom
AbeBooks seller since June 11, 2025
Shipping rates from United Kingdom to U.S.A.
| Item | 15 to 20 business days | 15 to 20 business days |
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| First item | £ 0.00 | £ 0.00 |
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