This guidebook takes a common–sense approach to probem solving and provides a wealth of practical examples and proven methods which can be applied immediately on the job. A simple, easy–to–use problem–solving process is introduced which is explained in a step–by–step fashion and can be used by individual contributors, middle managers, or top–level executives. "I only wish this was mandatory reading for everyone working in any organization, . . . so problems really would stay solved!"
Chuck Neal, Dow–Corning

"Problems are a part of everyday life, and solving them just got a whole lot easier."
Carolyn Littlehale, Hartford Insurance Group

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RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonald′s. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.

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