Experience learning made easy—and quickly teach yourself how to manage your work day and communications using Microsoft Outlook Version 2002. With STEP BY STEP, you can take just the lessons you need, or work from cover to cover. Either way, you drive the instruction—building and practicing the skills you need, just when you need them!

Master the tools for creating and managing your e-mail, calendar, contacts, and tasks
Organize, personalize, and add rich formatting to e-mail messages
Send instant messages, MSN Hotmail, and newsgroup messages—straight from Outlook
View team and conference room schedules to set up meetings
Share your calendar over the Internet confidently and securely
Prepare for the Microsoft Office User Specialist (MOS) exam

This book is approved courseware for the Microsoft Office Specialist Program. Go to: http://www.microsoft.com/learning/mcp/officespecialist/default.mspx

About the Author

With more than five years of experience as a technical writer and information architect, Kristen Crupi brings her expertise in user assistance to Microsoft Outlook Version 2002 Step by Step. Kristen served as a technical resource on the Windows 95 Resource Kit team and contributed to the Microsoft Excel 2000 Step by Step courseware. Her background includes extensive online help and training development, and most recently, information architecture for We-based applications.

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