Sharing Expertise: Beyond Knowledge Management

Ackerman, Mark S.

ISBN 10: 0262011956 / ISBN 13: 9780262011952

Published by MIT Press, Cambridge, MA, 2003, Presumed First Edition, 2003

About this Item

VG/FN DJ, HB, 8vo., 418 pgs. Just a few scattered highlights through the first three chapters. Last 11 chapters clean. Working copy of a late UC professor of Informatics with their name stamp to front free endpaper.

Seller Inventory # 5730-9-3

Bibliographic Details

• Title: Sharing Expertise: Beyond Knowledge Management
• Publisher: MIT Press, Cambridge, MA, 2003, Presumed First Edition
• Publication Date: 2003
• Language: English
• ISBN 10: 0262011956
• ISBN 13: 9780262011952
• Binding: Hardcover
• Edition: 1st Edition
• Condition: Very Good
• Dust Jacket Condition: Fine

About this title

Synopsis

The field of knowledge management focuses on how organizations can most effectively store, manage, retrieve, and enlarge their intellectual properties. The repository view of knowledge management emphasizes the gathering, providing, and filtering of explicit knowledge. The information in a repository has the advantage of being easily transferable and reusable. But it is not easy to use decontextualized information, and users often need access to human experts.This book describes a more recent approach to knowledge management, which the authors call "expertise sharing." Expertise sharing emphasizes the human aspects--cognitive, social, cultural, and organizational--of knowledge management, in addition to information storage and retrieval. Rather than focusing on the management level of an organization, expertise sharing focuses on the self-organized activities of the organization's members. The book addresses the concerns of both researchers and practitioners, describing current literature and research as well as offering information on implementing systems. It consists of three parts: an introduction to knowledge sharing in large organizations; empirical studies of expertise sharing in different types of settings; and detailed descriptions of computer systems that can route queries, assemble people and work, and augment naturally occurring social networks within organizations.

About the Authors

Mark Ackerman is Associate Professor in the School of Information and in the Department of Electrical Engineering and Computer Science at the University of Michigan.

Volkmar Pipek is an Assistant Professor with the Institute for Information Systems at the University of Siegen, Germany.

Volker Wulf is Associate Professor at the University of Siegen, Senior Researcher at the Fraunhofer Institute for Applied Information Technology, and Head of the International Institute for Socio-Informatics, Bonn.