RT Essentials
Jesse Vincent
Sold by Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
AbeBooks Seller since 27 February 2001
New - Soft cover
Condition: New
Ships from Ireland to U.S.A.
Quantity: 1 available
Add to basketSold by Kennys Bookshop and Art Galleries Ltd., Galway, GY, Ireland
AbeBooks Seller since 27 February 2001
Condition: New
Quantity: 1 available
Add to basketCollects 34 essays from leading security and human-computer interaction (HCI) researchers on authentication, privacy and anonymity, secure systems, commercialization, and more. Num Pages: 218 pages, 1, black & white illustrations. BIC Classification: UYD; UYF. Category: (P) Professional & Vocational. Dimension: 233 x 180 x 12. Weight in Grams: 314. . 2005. 1st Edition. Paperback. . . . .
Seller Inventory # V9780596006686
This is where a ticketing system comes in. A ticketing system allows you to check the status of various tasks: when they were requested, who requested them and why, when they were completed, and more. RT is a high-level, open source ticketing system efficiently enabling a group of people to manage tasks, issues, and requests submitted by a community of users.
RT Essentials, co-written by one of the RT's original core developers, Jesse Vincent, starts off with a quick background lesson about ticketing systems and then shows you how to install and configure RT. This comprehensive guide explains how to perform day-to-day tasks to turn your RT server into a highly useful tracking tool. One way it does this is by examining how a company could use RT to manage its internal processes. Advanced chapters focus on developing add-on tools and utilities using Perl and Mason. There's also chapter filled with suggested uses for RT inside your organization.
No matter what kind of data your organization tracks--from sales inquiries to security incidents or anything in between--RT Essentials helps you use RT to provide order when you need it most.
"About this title" may belong to another edition of this title.
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