Quality : Total Customer Service :

Lynda King Taylor

ISBN 10: 0712698434 / ISBN 13: 9780712698436

Published by Random House Business Books, 1992

About this Item

Published In 1992 : 1st. Edition : Century Business Publications : Face Rubbing To The Dust Wrapper : Very Small Amount Of D / J Taped Edge Support : Otherwise , As New Throughout : Price Un-Clipped : Crisp & Tight , With No Inscriptions : Good Solid Binding With Bright Clear Text : Overall , A Very Nice Book : Seller Inventory # 20 - 12663

Bibliographic Details

Title: Quality : Total Customer Service :

Publisher: Random House Business Books

Publication Date: 1992

Binding: Hardcover

Condition: As New

Dust Jacket Condition: Fine

Edition: 1st Edition

About this title

Synopsis:

This book provides case studies to show what is meant by customer service: the value of satisfied customers, how to identify, meet and exceed customers' needs and expectations, and how to keep customer services under constant review and improvement. Case study examples include the Metropolitan Police and the East Sussex Health Authority. The author's previous book is "Not for Bread Alone".

Product Description:

This book accompanies The Sunday Times , " Business Skills " .