Quality in America: How to Implement a Competitive Quality Progam [INCLUDES ORIGINAL SIGNED LETTER TO IBM CHAIRMAN & CEO] [FIRST EDITION, FIRST PRINTING]
Published by Business One Irwin, Homewood, Illinois, 1992
- First Edition
- Hardcover
- Used
Seller: Vero Beach Books, Vero Beach, FL, U.S.A.Vero Beach Books
AbeBooks seller since March 20, 2019
Condition: Used - As new
£ 95.18
Quantity: 1 available
Add to basketItem description from seller
As new condition silver gray linen boards with gold spine lettering within maroon and gold block borders and contained within an as new condition color illustrated dust jacket. Includes Author Dedication; Preface; Acknowledgments; Appendix A: Executive Reading; Appendix B: Definitions; Appendix C: Information Resources; and Index. Illustrated with charts, diagrams and tables. Also includes an original signed letter from the Business One Irwin Manager of Publicity & Marketing to IBM Corp. Chairman and CEO John F. Akers dated February13, 1992 re: Trade discussions with Japanese Prime MInister Kiichi Miyazawa, the book Quality in America, etc. "Quality has become the linchpin for competitive advantage and survival in both domestic and international markets in the 90s. V. Daniel Hunt, author of several award-winning productivity books, analyzes the present state of the practice of quality in America ahd shows you how to successfully implement a competitive quality program in your company based on the "Quality First" methodology. Drawing upon the results of extensive on-site interviews and research, Hunt shows you how to review your quality performance and dramatically improve market share, profitability, and performance by adopting the "Quality First" methodology. He uses a mix of comparative analysis, methodologies, lessons learned, and tools and techniques specially synthesized for this book to help you understand the quality hurdles facing your organization. Several leading quality improvement methods are presented, including the Deming Philosophy, the Juran Approach, the Crosby School, the Total Quality Management Concept, and the author's own synthesis in the form of the "Quality First" methodology. The unique benefits of each are assessed to help companies choose the philosophy or method that best fits their needs and company organization. Then Quality in America shows you how to apply the "Quality First" approach. Hunt shows you how to: Use quality to create a strategic advantage over your competitors; Benchmark the level of quality performance in your own organization; Demystify the different quality philosophies; Understand the basic tools and techniques that can improve quality in the organization; Apply for the Malcolm Baldrige National Quality Award; Implement the "Quality First" approach in your organization. Quality in America looks at the lessons learned by such American quality leaders as Federal Express, Globe Metallurgical, Milliken & Company, Motorola Inc., Wallace Company, Westinghouse, and Xerox." - from the inner front jacket flap.…
Seller Inventory # 007730
Bibliographic details
- Title
- Quality in America: How to Implement a Competitive Quality Progam [INCLUDES ORIGINAL SIGNED LETTER TO IBM CHAIRMAN & CEO] [FIRST EDITION, FIRST PRINTING]
- Author
- Hunt, V. Daniel
- Publisher
- Business One Irwin, Homewood, Illinois
- Publication year
- 1992
- Condition
- As New
- Dust jacket
- As New
- Binding
- Hardcover
- Edition
- 1st Edition
- Printing
- 1st Printing
- Dimensions
- 8vo - over 7¾ - 9¾" tall
- Seller catalogs
- Signed Books/Autographs
Vero Beach Books
Vero Beach, FL, U.S.A.
AbeBooks seller since March 20, 2019
Shipping rates within U.S.A.
| Item | 5 to 14 business days | 3 to 7 business days |
|---|---|---|
| First item | £ 0.00 | £ 7.21 |
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Store description
Vero Beach Books is an antiquarian bookseller with a constantly updated inventory of rare out-of-print books, signed books, children's books, plus a large inventory of ephemeral items such as major U.S. city newspapers going back 100 years and more, golden and silver age fine condition comic books (soon to be added), and many other ephemeral items as well as much more recent popular volumes. We have been in business for 25 years, originally known as Emerson Books (named after one of our owner's favorite authors, to wit, Ralph Waldo Emerson) located back then in Westport, Connecticut. That said, we are here to serve you, to offer you fine quality items that are conservatively described so that you will always be pleasantly surprised and delighted with your purchase. Twenty-five years in the bookselling business has borne out our stellar service oriented reputation; the only difference is that now we are located in the almost always sunny and warm climate of Vero Beach, Florida. Again, we are here to serve you and, as was the case when we were previously known on ABEBooks.com as Emerson Books, we will continue to offer our very popular 100% free search service for those hard to find books rare and out of print books. Oftentimes we are also able to obtain these rare finds at very good discounts to our customers' so it is always worth contacting us in such cases! RECENT CUSTOMER ACCOLADES: "Hi Steve, just received the mega sized Atlas Shrugged. Great service, great packaging, and excellent book condition. Looking forward to reading it again. All the best, Gunter." "Thank you so much for my book! It was packaged so nicely! Great end to my day! Have a great day!" - Lisa. "Thanks for the great send. Well done!" - Valdo. "Steve, I received the book today. It is a very clean copy just like you described, and I am extremely happy to now own a first edition copy in such wonderful condition! Thank you very much". - Ray." "No questions or issues. I just wanted to thank Steve for doing such a nice job packaging the book and shipping it out. Everything is Great! Have a Merry Christmas!" - Brad S. "Dear Steve - I just received my book from you, Bob Dylan: Chronicles Vol. One and I am so impressed with your services. It came early, was a new copy just as advertised, and you packaged it just perfectly. It is a Christmas gift for my sister, who is a huge Bob Dylan fan. Thank you so much for your outstanding service, Steve! I will not hesitate to order from you again, and recommend you to others. Have a safe and joyous holiday season! Best Regards, Kathleen" "Greetings STEVE - Thank You for sending the COSMOS DVD set. It arrived in good condition last week. THANK YOU for your meticulous care in wrapping the DVD set package!!! This COSMOS Collector's Edition DVD set will be making a cherished Christmas gift for someone who grew up with COSMOS in 1981 era. Appreciate you offering it for sale at a reasonable price. Best wishes to you for a Christmas Holiday." - Alan C. "His Steve, no queries - just to say thank you. Book arrived in good condition and looking forward to reading what Mark Lane had to say about the Warren Commission's findings ...so long ago!" - Cheers, Nigel. "Just received my copy of Angle of Repose. Congratulations on both timely processing and the excellent copy of the book all at reasonable price. Well Done!!!!" - Beth B.…
Specialty
etc., historic newspaper and magazines of major news events, comics, postcards, rare ephemeral items such as letters, Easton Press signed books, biographies, children's books, rare and out-of-print books, Signed booksSeller's business information
Vero Beach Books
FL, U.S.A.
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You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.
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