The Prisoner's Friend

Prices do not include postage and packing. Payment must be received before books are despatched. Cheques or Postal Orders should be made payable to Raymond Tait, and must be in UK pounds sterling (GBP). Please do not send money until we confirm that the book is available. If you are not satisfied with the description of a book, it may be returned within 30 days with prior notice, in the same condition as received, for a full refund. If you have particular requirements regarding the condition of books, e.g. concerns about odour, please contact me before ordering the book (if there is a strong odour this will generally be mentioned in the description but for some older books with a variety of signs of age this may not be mentioned specifically). Books will be reserved for a maximum of 7 days. I can be contacted by email at raymondtait@btinternet.com, by telephone on 07565 322789 or by post at Tower House, 39 New Market, Beccles, NR34 9HE, UK.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Raymond Tait, Beccles, Suffolk, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Orders usually ship within 2 business days.

UK Orders: Shipping costs are based on books weighing 2.2 lb, or 1 kg. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required. If you are buying a small paperback or another small book then the postage and packing will generally be reduced by £1.50 and I will reduce the charge before processing your order.

European Orders: Shipping costs are based on books weighing 800g. For European orders I have only quoted a price for air mail. Not all European countries have been added so your shipping may appear high. Please note that I will adjust the charge I make if this is the case and postage to Europe will be lower than the rest of the world. If you are buying a small paperback or another small book then the postage and packing will generally be reduced by £1.50 and I will reduce the charge before processing your order.

Other overseas orders: shipping costs are based on books weighing 800g. I will generally use whatever method is covered by the standard postage charge but if you specifically wish to have it sent surface or airmail or anything else please ask and I will amend the charge accordingly. Please only choose the cheaper surface mail option if you do not mind waiting - the suggested upper time limit for this form of delivery is 60 days and it can take that long - and sometimes a bit longer. If therefore you wish to receive the book in 2-3 weeks then please opt for the more expensive postage option which will guarantee airmail delivery. If you are buying a small paperback or another small book then the postage and packing will generally be reduced by £1.50 and I will reduce the charge before processing your order.

Books are usually wrapped in bubblewrap and then in cardboard. Please ask if you have any particular requirements.