AS PALAVRAS QUE PENA

Terms of use
Livraria Alfarrabista Liliana Queiroz reserves the right to freely modify, at any time and without prior notice, these General Conditions of Use and General Sales Conditions, in accordance with applicable legislation. Browsing the website Livraria Alfarrabista Liliana Queiroz, as well as purchasing any product, presupposes acceptance of these Terms and Conditions.
Conditions of use of Livraria Alfarrabista Liliana Queiroz
The User undertakes to use this website in compliance with the provisions of applicable legislation, refraining from using it for activities contrary to the law, morals and good customs, or the legitimate rights and interests of third parties.
Amendment of these Conditions
Livraria Alfarrabista Liliana Queiroz reserves the right to unilaterally modify, at any time and without prior notice, the presentation and content of the website, its services and the general conditions of use. These modifications will serve to improve the website and, therefore, the services offered to the User.
Purpose and scope of application
The use of the website automatically assigns the status of User and implies full and unreserved acceptance of all the provisions included in the Terms and Conditions, in the version in force at each time you access the website. The full non-acceptance of any of the established conditions implies that the User must not access and/or use the website. By consulting, using or downloading any content from the website, you are consenting to the terms and conditions established. The User may use the website, without the need for any registration.
Intellectual property
All content and information contained in Livraria Alfarrabista Liliana Queiroz are property of Livraria Alfarrabista Liliana Queiroz. The use, reproduction, copying and dissemination, by any means, of logos, texts, images and videos contained in this website is subject to prior authorization, under penalty of the crime of usurpation of copyright, provided for and punished by article 195 of the Decree-Law no. 63/85, of 14 March, as amended by Decree-Law no. 100/2017, of 23 August, which approves the Code of Copyright and Related Rights.
Information about products and prices
Product Information Livraria Alfarrabista Liliana Queiroz, takes into account for making a complete and detailed description, using some images, for total clarity of the state of the works. As much as possible, we try to market only works in which the state of conservation is acceptable, or that minimally maintain the original characteristics.
Price Information The retail prices indicated at Livraria Alfarrabista Liliana Queiroz are presented in euros with VAT included at the rates legally in force. The costs of the shipping service are on behalf of the User and are added to the total value of the selected products. The User is always informed of these charges before confirming his order and completing the purchase process. Livraria Alfarrabista Liliana Queiroz reserves the right to change prices at any time, without prejudice to the application of the rates and prices indicated when placing the purchase order. In the event of a computer, manual, technical or other error that causes a substantial change in the selling price to the public, not foreseen by Livraria Alfarrabista Liliana Queiroz in such a way that it is configured as exorbitant or manifestly derisory or even null (free of charge), the purchase order will be considered invalid and void. The prices and products available at Livraria Alfarrabista Liliana Queiroz are valid exclusively for purchase orders made through Livraria Alfarrabista Liliana Queiroz, or in our physical store.
Responsibility
Livraria Alfarrabista Liliana Queiroz does not guarantee the absence of viruses or similar elements in electronic documents and files stored on its computer system and on its website, and is not responsible for any damage caused and derived from the possible presence of viruses or other similar elements.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Livraria Alfarrabista Liliana Queiroz, Rua Tenente Sangreman Henriques, 34, 2500-253, Caldas da Rainha, Portugal, +351 966884333, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

All orders are subject to confirmation and stock availability.
Shipping costs Shipping costs take into account the geographical area in which the order must be delivered, as well as its weight and volume. The value of the postage shown in the order is the value of the CTT table in force for sending "Books" (published mail) plus packaging costs, not including customs fees or extra fees for delivery service in historic centers. The value of the shipping costs is always provided to the User before confirming his order and completing the purchase process.
Shipping methods Livraria Alfarrabista Liliana Queiroz offers its customers two ways to receive the products purchased in our Online Store: the customer can pick up the order directly in our store or send it by courier company (CTT) except in cases where the customer does not wish to do so or let us know another carrier of your choice. The customer can choose to send by standart mail (more economical, AT THE BUYER´S RISK and without tracking number) or by priority mail (more secure, with full responsibility of Livraria Alfarrabista Liliana Queiroz with tracking number). Warning: If the order is sent via courier or CTT, we recommend that our customers, at the time of delivery, check the packaging and if they suspect that it is not in good condition, check the Transport Guide or Delivery List - delivery under reservations. Since delivery is solely the responsibility of the carriers, they only accept claims for damage to the goods if the original packaging is available to them.

Livraria Alfarrabista Liliana Queiroz, owned by Rui Miguel Xavier Fernandes Esteves, natural person nº 223658480 (who is responsible for the processing of personal data), recognizes the importance of protecting your personal data, whatever its nature. For this reason, we have developed a set of security measures aimed at protecting your data. Personal data relating to minors under 18 will not be considered, nor will any order placed online by them be recognized. The legal basis for data protection is the General Data Protection Regulation (GDPR) The user, when browsing our website, is consenting to the use of cookies according to the information presented in the footer, and can consult the policies for the use of cookies in the following point. When making an online purchase, your personal data (name, e-mail, address, NIF, telephone number and IP address) will be collected, expressly guaranteeing to Livraria Alfarrabista Liliana Queiroz your consent to use these same data, as well as the regarding your purchases. By authorizing the collection of your e-mail for commercial information (Newsletter), through any of the forms on this site, it will be collected together with your IP address and respective authorization. The legal basis for processing the IP address is Article 6(1)(f) of the GDPR. Our legitimate interest derives from the purposes described above for the processing of data. This data will be stored and processed by computer, and may be used for communication purposes that reinforce and personalize the offer of products, services, promotional or advertising campaigns or to process orders. The personal data of the users of this site will be treated in accordance with and in accordance with the General Data Protection Regulation. We will only keep your personal data for as long as is necessary to serve the purposes for which we collected it, including for the purposes of complying with any type of legal, accounting or communication requirements. Your e-mail address, if authorized for sending commercial information, will be deleted by your order or simply removed from the footer of the e-mail (newsletters) sent. The user has the right to the protection of his personal data. Livraria Alfarrabista Liliana Queiroz respects the right of users to information about the collection and processing of their personal data, ensuring that personal data are processed in Portugal, in a correct and lawful way and in accordance with good practices. When processing data that can identify you personally, directly or indirectly, we apply the principle of strict necessity. For this reason, this website has been designed so that the use of your personal data is minimal and does not exceed the original purpose for which it was collected and/or processed. If you have any questions regarding our privacy practices or this Privacy Policy, you can send your questions to geral@livrariaalfarrabista.com. It is Livraria Alfarrabista Liliana Queiroz itself that processes the personal data of users of this site. In the processing of users' personal data, Livraria Alfarrabista Liliana Queiroz will always act in accordance with applicable laws and regulations. Your personal data is collected and processed only for purposes strictly related to the use of this website, its services and the purchase of products. In particular, your personal data may be processed for the following purposes: - When you register on this site we collect your personal data (eg name, e-mail, address and telephone number, etc.) transport company, in this case CTT; - When you buy products on this site, we collect your personal data (eg name, e-mail, address and telephone number) in the purchase form only for the purpose of selling and transporting the ordered products, and these data are shared with the transport, in this case CTT; your orders are registered on your customer page for your consultation. - When, through a purchase or filling out a form on the site, you authorize your email to be used to receive our commercial information (newsletter, news list…)

Unless otherwise stated, your personal data will not be disclosed to third parties for purposes not permitted by law or without your explicit consent. Your personal data will only be disclosed to natural or legal persons to solve problems related to the sale of products; receive payments for the purchase of products; process product returns; comply with applicable laws; respond to judicial and governmental inquiries; comply with valid legal processes; protect the rights or property of Livraria Alfarrabista Liliana Queiroz. In addition, your personal data may be communicated to the police or judicial authorities in accordance with applicable laws and regulations and upon a formal request by the authorities, for the purpose of preventing fraud against us. In any case, your personal data will not be disclosed to third parties without being informed or without your consent, when required by law, except in the cases provided for in this document. Livraria Alfarrabista Liliana Queiroz may have access to personal data of third parties that are disclosed by users of this site, for example, when a user buys a product to be sent to a friend, when the user who pays for the product is different from the recipient of such product, or when a user wants to recommend to a friend a service provided on this site or the purchase of a specific product published on this site. In all cases where you have to disclose information from third parties, you must obtain their consent before providing us with your personal data and informing them about our Privacy Policy. The user will be the only person responsible for the disclosure of information and data from third parties, as well as any other illegal and incompatible use of such data, if he has not given his consent. In any case involving the disclosure of sensitive/confidential data to Livraria Alfarrabista Liliana Queiroz, the user will be the only person responsible for the disclosure and illegal use of such data by third parties. Refusal to provide us with certain personal data may prevent us from processing your order for the purchase of products or the provision of other services on this website. As a user, you have the right to access, update, rectify, forget, limit the processing or erasure of personal data and, when applicable, the right to portability thereof. You have the right to object, in whole or in part, for legitimate reasons, to the processing of your personal data, even if it is related to the purposes for which they were collected; the processing of your personal data for advertising or direct marketing purposes or to sell products or carry out market research or commercial communications. You can freely exercise your rights at any time, as long as you do so in accordance with applicable laws and regulations, by sending your request to Livraria Alfarrabista Liliana Queiroz via the following e-mail address geral@livrariaalfarrabista.com. Safety Our website www.livrariaalfarrabista.com uses the most robust security technology among the available encryption platforms. Your payment information, when this is by PayPal or Credit Card (via euPago - Payment Institution LDA.) will be made through the platforms of these companies, which are responsible for their processing. If payment by MBWay or Multibanco (Entity/reference) is selected, it will be made by euPago - Payment Institution LDA. Livraria Alfarrabista Liliana Queiroz cannot be held liable for any damage suffered as a result of the use of electronic means of communication, including, but not limited to, recurring damages from failures or delays in the delivery of electronic communications, interceptions or manipulation of electronic communications by third parties. It is advisable that your computer is equipped with software devices that protect it in the transmission and reception of data (such as updated antivirus systems), and that your browser takes adequate measures to guarantee security in the transmission of data (such as a firewall and anti-spam filters). Modifications and Updates Livraria Alfarrabista Liliana Queiroz may change or update all or parts of this Privacy Policy, even if not required by applicable laws and regulations. All changes and updates will take effect after they are posted on this part of the site. As such, you should regularly access this section of the website in order to view the most recent and updated version of our Privacy Policy.

Use of cookies

The use of cookies is a common practice on most websites with the aim of saving time for the user and facilitating navigation. Some pages of this website may use cookies, small information files that are transferred to the user's computer and that allow the website to remember their choices, dates and paths followed on the website. These files are used to prevent the visitor from having to repeatedly enter their personal information, to facilitate navigation and to customize the service. The user can accept or delete cookies in their browser. Most browsers or Internet browsing applications automatically accept cookies. The user can change the settings of his browser regarding the acceptance or not of cookies. All our cookies store information in an encrypted form. What are cookies? “Cookies” are software data that are stored on your computer through the internet browser (browser), retaining only information related to your preferences, not including, as such, your personal data. What are Cookies for? Each time the visitor loads the website, the browser sends the cookie back to the server to notify the website of the visitor's previous activity. Cookies are designed to be a reliable mechanism for websites to remember status information (such as items in a shopping cart) or to record visitor browsing activity (including clicking certain buttons, logging in or registering which pages were visited). What type of cookies do we use? There are two groups of cookies that can be used: Permanent cookies - these are cookies that are stored at the browser level on your access devices (pc, mobile and tablet) and are used whenever the visitor makes a new visit to our website. They are generally used to direct navigation to the user's interests, allowing us to provide a more personalized service. Session Cookies - These are temporary cookies that remain in the visitor's browser until the visitor leaves the site. The information obtained by these cookies is used to analyze web traffic patterns, allowing problems to be identified and providing a better browsing experience. What do we use cookies for? Strictly necessary cookies - Allow navigation on the site and use of its features. Without these cookies, the use of the website would become impossible as the website would cease to function. Analytical cookies - They are used anonymously for the purpose of creating and analyzing statistics, in order to improve the functioning of the website. Functionality cookies - They save the user's preferences regarding the use of the website, so that it is not necessary to reconfigure the website each time you visit it. Third-party cookies - It has several features generally associated with services provided by analysis tools. They measure the success of applications and the effectiveness of third-party advertising. How can you manage cookies? All browsers allow the user to accept, refuse or delete cookies, namely by selecting the appropriate settings in the respective browser. You can configure cookies in the "options" or "preferences" menu of your browser. Note, however, that by disabling cookies, you may prevent some services on the site from working properly, affecting, partially or totally, your navigation.