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Build stronger relationships with customers through the OPEN Questioning technique
By asking four types of questions-Operational, Problem, Effect, and Nail Down-you can address customer needs, find connections, and build the kind of relationships that enable you to close more sales.
This hands-on guide shows how to use OPEN Question Selling throughout the sales process, from getting in the door to handling objections to making the close. With more than 100 sample questions and end-of-chapter exercises, you'll soon be on your way to building winning customer relationships.
About the Authors:
Jeff Gee is a popular motivational speaker and trainer with over 20 years' experience.
Val Gee is an instructional designer, an ordained priest, and a regular contributor to Training magazine.
Title: OPEN-Question Selling: Unlock Your ...
Publisher: McGraw-Hill Education
Publication Date: 2007
Binding: Soft cover
Condition: Very Good
Edition: 1st Edition.