Monuments to Courage - Victoria Cross Headstones and Memorials (Two Volume Set)

Neil Ewart
4 Netherton Gardens
Newcastle upon Tyne
NE13 6JU
Telephone 0191 2363400
neilbooks@btinternet.com

1. Ordering & Payment Methods: We accept payments processed securely via AbeBooks, including Visa, MasterCard, and American Express. Order Confirmation: All orders are subject to availability. We will confirm book availability and process your order within 3 business days. If an item is sold prior to your order, we will notify you immediately and issue a full cancellation and refund.
   Please note *Taxes & Duties: Listed prices are final, but buyers are responsible for any local customs, duties, or import taxes applied at the destination (especially for international orders).

2. Returns & Refunds Policy. We strictly adhere to the AbeBooks 30-day return guarantee:Returns Initiated by Buyer: We accept returns for any reason if you change your mind, provided you initiate the return through your AbeBooks account within 30 days of the estimated delivery date. Items must be returned in the exact condition they were received. Buyer Remorse Returns: If you simply change your mind, you will be refunded the cost of the book (less original shipping costs). Return shipping costs are the buyer's responsibility. Seller Error or Damaged Items: If you receive the incorrect item, or if the book arrives damaged, you are eligible for a full refund including original shipping costs and return shipping.

3. Condition & Descriptions: All items are guaranteed to be as described on our AbeBooks storefront. We use the standard AbeBooks grading scale, ranging from New, As New, Fine, Near Fine, Very Good, Good, Fair, to Poor. Specific condition notes, edition details, and any flaws are detailed in the individual item description. If you require additional photographs or have specific questions about a book, please contact us prior to purchasing.

If you are a consumer you can withdraw from the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

Information regarding the right of withdrawal

Statutory right to withdraw

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good or the last lot or piece.

To exercise the right of withdrawal, electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". We will communicate to you an acknowledgement of receipt of such a withdrawal on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to withdraw from this contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to Neil Ewart, Newcastle-upon-Tyne, United Kingdom, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of withdrawal

The right of withdrawal does not apply to:

1. The delivery of newspapers, journals or magazines with the exception of subscription contracts; and
2. The supply of digital content which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not withdraw once delivery had started.

Shipping & Delivery Dispatch Time: Orders are typically packaged and shipped within 3 business days of receiving cleared payment.Shipping Rates: Standard shipping rates are calculated based on a book weighing [Insert weight, e.g., 2.2 LB or 1 KG]. If your book order is heavy or oversized, we may contact you to let you know extra shipping is required.Packaging: All books are carefully packaged in sturdy cardboard mailers to ensure they arrive in the described condition. Tracking: Tracking is provided on all orders.