Microsoft® Dynamics® CRM 2011

Snyder, Mike, Steger, Jim, Landers, Brendan

ISBN 10: 0735648905 / ISBN 13: 9780735648906

Published by Pearson Education, 2011

About this Item

Used book that is in clean, average condition without any missing pages.

Seller Inventory # 5627267-6

Bibliographic Details

• Title: Microsoft® Dynamics® CRM 2011
• Publisher: Pearson Education
• Publication Date: 2011
• Language: English
• ISBN 10: 0735648905
• ISBN 13: 9780735648906
• Binding: Soft cover
• Edition: 1st Edition.
• Condition: Good

About this title

Synopsis

The smart way to learn Microsoft Dynamics CRM 2011—one step at a time! Use the easy-to-follow lessons to master the fundamentals of creating and managing accounts; working directly within familiar tools such as Microsoft Outlook; tracking customer activity and communications; managing campaigns, leads, quotes, contracts, and orders; and employing basic to advanced reporting capabilities. Includes downloadable, ready-made practice files and complete Book.

About the Author

Brendan Landers is a consulting director at Sonoma Partners, overseeing all of the company’s Microsoft Dynamics CRM consulting projects. He has led numerous Microsoft Dynamics CRM implementation projects for companies in the following industries: professional and financial services, education, healthcare, hospitality, and others. Prior to joining Sonoma Partners, Brendan worked at Information Resources, Inc. as a Director, Quality Assurance and Delivery, where he led several data quality and business intelligence initiatives. He holds a bachelor’s degree in management information systems from the University of Iowa.