A stock image [photo] is an accurate representation of the listed book's dust jacket design. Complete number line [1 - 10] at copyright page. Pages [xi, 286 including index] clean, unmarked, binding tight and square. NON price-clipped dust jacket [$ 25.00], clean, crisp, colors bright, minor display indications. Green boards, bright gilt lettering. By author of The New Gold Standard et al. No remainder marks. Media Mail, Priority & most international shipping include free tracking information. Every book listed is located in my smoke free and climate controlled shop. All are inspected by me and will have qualities and/or flaws described.

Seller Inventory # 014055

Contact seller

Report this item

Bibliographic Details

Title

Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People

Publisher

Mc Graw-Hill Education

Publication Date

2014

Language

English

ISBN 10

0071801251

ISBN 13

9780071801256

Binding

Hard Cover

Edition

First Edition First Printing.

Condition

As New

Dust Jacket Condition

Near Fine

Book Type

Remainder

Seller catalogs

About this title

Synopsis

Lead Your Business the Starbucks Way

Foreword by Herve Humler, President and COO, The Ritz-Carlton Hotel Company, L.L.C.

One of the best-recognized and admired brands in the world, Starbucks singlehandedly transformed the ordinary delivery of coffee into a cultural phenomenon--a result of the company’s exemplary leadership practices.

Joseph Michelli, author of the Wall Street Journal, USA Today, and BusinessWeek bestseller The Starbucks Experience, explains that the international success of Starbucks begins with a promise: To inspire and nurture the human spirit--one person, one cup, and one neighborhood at a time. Michelli offers a perspective on the leadership principles that drove the iconic coffee company’s resurgence from serious setbacks during the economic downturn--one of the few true turnaround stories of this time. And the company continues to grow dramatically, entering new markets and channels with fresh products and technologies.

In Leading the Starbucks Way, Michelli establishes five actionable principles that fuel long-term global sustainability at Starbucks and that can be used in any company, in any industry:

Savor and Elevate
Love to Be Loved
Reach for Common Ground
Mobilize the Connection
Cherish and Challenge Your Legacy

Leading the Starbucks Way is a penetrating look at the inner workings of one of today’s most successful brands. The company gave Michelli one-on-one access to a variety of employees (called partners) to write this book--from baristas to senior leaders, including Howard Schultz, chairman, president, and chief executive officer.

In short, success is all about loving your product, loving your customers, and loving your employees. Sincerely. Without fail. Even in the face of business challenges.

Praise for Leading the Starbucks Way

“Michelli shows us how a small Seattle-based chain of coffee shops became one of the most beloved brands on the planet. So grab a cup of coffee, put your feet up, and read this book!”
Ken Blanchard, coauthor of The One Minute Manager� and Leading at a Higher Level

“Culture is everything! This fast-moving, fascinating book gives you countless practical ideas you can use immediately to create a company climate of inspiration and loyalty.”
Brian Tracy, author of Full Engagement

“Michelli identifies the principles by which Howard Schultz and his team passionately perform in a culture that loves, respects, and rewards suppliers, employees, customers, shareholders, and the community.”
Robert Spector, author of The Nordstrom Way

“Leading the Starbucks Way provides the key success factors of a lifestyle brand that is globally scaled, locally relevant, and powered by the passion of the Starbucks culture.”
John Timmerman, PhD, Senior Strategist of Customer Experience and Innovation, Gallup

"Organizational consultant Michelli serves up a new helping of the recipe for business success he offered in The Starbucks Experience."
Kirkus Reviews

About the Author

Joseph A. Michelli, Ph.D., is an internationally sought-after speaker and business consultant whose clients include Bridgestone Firestone, Nokia, The Hartford Insurance Group, and UCLA Health System. The author of the bestselling The Starbucks Experience, he has appeared on The Glenn Beck Show and CNBC’s On the Money.

"About this title" may belong to another edition of this title.

Store Description

My main business is the operation of a custom frame shop and art gallery (specializing in original art and antique prints). Since writing, illustrating, the design and manufacture of books are art forms, I have included books in my gallery. Most are vintage, antique, or just previously read, and include first editions as well as signed editions. Over half of my inventory is non-fiction. I enjoy my framing business but I LOVE my book business!

Visit Seller's Storefront

Seller's business information

Inga's Original Choices
AR, U.S.A.

Sale & Shipping Terms

Terms of Sale

credit card
money order in US Dollars only
check
cash for US orders only
PayPal
Inga's Original Choices, sole proprietorship
1417 East Main Street, Piggott, Arkansas 72454, USA
email address: booxoldandnew@gmail.com
Phone & fax: 870 598 3405
Authorized representative: Inga Eubanks
Arkansas Sales and Use Tax Permit: 161332-11-001

Right of cancellation

If you are a consumer you can cancel the contract in accordance with the following. Consumer means any natural person who is acting for purposes which are outside his trade, business, craft or profession.

INFORMATION REGARDING THE RIGHT OF CANCELLATION

Statutory Right to cancel

You have the right to cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the the last good or the last lot or piece.

To exercise the right to cancel, you must inform us, Inga's Original Choices, PO box 224, 1417 East Main St, 72454, Piggott, Arkansas, U.S.A., 1 8705983405, of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory. You can also electronically fill in and submit a clear statement on our website, under "My Purchases" in "My Account". If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel with contract.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us or Inga's Original Choices, PO box 224, 1417 East Main St, 72454, Piggott, Arkansas, U.S.A., 1 8705983405, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exceptions to the right of cancellation

The right of cancellation does not apply to:

the delivery of newspapers, journals or magazines with the exception of subscription contracts; and
the supply of digital content (including ebooks) which is not supplied on a tangible medium (e.g. on a CD or DVD) if you accepted when you placed your order that we could start to deliver it, and that you could not cancel it once delivery had started.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: (Inga's Original Choices, PO box 224, 1417 East Main St, 72454, Piggott, Arkansas, U.S.A., 1 8705983405)

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following goods (*)/for the provision of the following service (*),

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

* Delete as appropriate.

Shipping Terms

International Priority rates are based on books up to 4 lbs which will fit into a "Flat Rate Priority" envelope, Standard rates are based on books of average weight and size. We will contact you with quotes for heavier books or multiple book orders. You may return books if not as described. We will issue a refund if the book[s] is[are] received back in same condition as sent. We may arrange credit without returning the book. So please contact us before returning your order.

Shipping rates within U.S.A.

Shipping rates within U.S.A.
Order quantity	5 to 14 business days	3 to 6 business days
First item	� 4.51	� 9.02

Delivery times are set by sellers and vary by carrier and location. Orders passing through Customs may face delays and buyers are responsible for any associated duties or fees. Sellers may contact you regarding additional charges to cover any increased costs to ship your items.